Describes an issue in which the Intel Graphics Command Center fails to start the recording process under default settings.
When starting to record, Intel Graphics Command Center displays error message:
undefined behavior. please update your GFX driver and make sure there is no VPN/firewall while streaming
The error occurs when the Windows 11* feature named Controlled Folder Access prevents the Intel Graphics Command Center from saving to the default path C:\Users\[Username]\Videos.
This issue can be fixed in one of two ways, either:
- Disable the Controlled Folder Access:
- Navigate to Settings > Privacy & Security > Windows Security > Virus & threat protection
- Click on 'Manage settings'.
- Turn off the 'Manage controlled folder access'.
Or
- Change the save path of your screen record in IGCC:
- Open IGCC > Home > Capture > File location > Browse
- Choose a different folder (e.g. Desktop)
- Click select folder.
Other possible troubleshooting steps:
- Update operating system to the latest version.
- Install the graphics driver provided by the computer manufacturer.
- Disable Intel GPU Hardware acceleration in settings.
- Update the graphics driver to the latest version