Article ID: 000087537 Content Type: Troubleshooting Last Reviewed: 11/05/2024

Why Are Intel® Endpoint Management Assistant (Intel® EMA) Endpoints Showing Duplicated After Re-Imaging?

Environment

Any Intel® EMA version

Windows® 10*, Windows 11* Family, Windows Server 2022 Family, Windows Server 2019 family*, Windows® 10, 32-bit*, Windows® 10, 64-bit*

BUILT IN - ARTICLE INTRO SECOND COMPONENT
Summary

Process step to resolve duplicate entries within databases

Description
  • Unable to make existing endpoints recognized in the Intel® Endpoint Management Assistant (Intel® EMA) console, after operating system (OS) is re-imaged in endpoint
  • Unable to make the duplicate endpoints entries to consolidate after the endpoint is been re-imaged
Resolution

This process addresses the issue of duplicate entries in Intel® EMA that can occur when re-imaging a client that has already been provisioned.

To prevent this situation, it is advisable to unprovision the system before re-imaging. However, if the system is re-imaged without unprovisioning, duplicate entries will be created in the database, leading to potential complications.

If the endpoints were not unprovisioned before the re-imaging process, you can utilize the following script.

Note

This is an internally developed script and is not fully tested. You may use it at your own risk.

Back up the SQL server's databases, including the EMA database before running the script or try the process in a test environment first. Then, run the SQL script attached: Merge_Duplicate_Nodes.sql

Related Products

This article applies to 1 products