Summary
Steps for updating your company email address
Description
Potential scenarios:
- Email address domain change
- Merging two emails into one but still keeping history of the previous email address
- Pre-email address domain (name left of @domain)
- Email address domain change due to moving from one company to another
- Transfer licenses from one email to another email
- The old email and new email are associated to one email on the proxy.
Resolution
Your email address is tied to your account credentials and you cannot update it on your end for security purposes. To change or update your email address, follow the steps below:
- Complete the Customer Support for Sign-in Issues form.
- For Inquiry Type, choose Email from the dropdown list.
- For Description, include the new email address information.
- Agree to the privacy statement and the reCAPTCHA.
- Click Submit button.
- You should receive a response within one business day.
Additional information
A confirmation email will be sent to your updated email address. If the email is not found in your inbox, check your spam and junk folder.
Please be advised that it will take the system 24-48 hours to fully sync the access and entitlements (for example: redeeming points) after your email address has been updated and your profile has been reactivated.
Contact Intel Customer Support for further assistance or if you are still unable to redeem points after the set timeframe.