Article ID: 000060148 Content Type: Troubleshooting Last Reviewed: 07/29/2022

Microsoft® Surface 3 Laptop Shutting Down When Installing Intel® Graphics Driver

Environment

Microsoft Surface 3 laptop.

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Summary

Steps to solve shutdowns when installing Intel graphics drivers on Microsoft Surface 3 laptop.

Description

The system is shutting down a few seconds after an Intel® Graphics Driver is installed.

Resolution

To resolve this issue, read the following steps:

  1. Go to Surface Laptop 3 with Intel Processor Drivers and Firmware and download the latest files package.
  2. Open the folder where the files package was saved.
  3. Right-click the files package and click Run as an administrator.
  4. Follow the steps prompted until the package is installed.
  5. Restart the laptop.

Related Products

This article applies to 1 products