Summary
Requirements and guidelines for an efficient warranty return process
Description
Key information needed to submit a warranty request.
Resolution
The following is required to start the warranty request process:
- Read What Warranty Return Services are Offered by Intel? for warranty offerings, eligibility, terms, and conditions.
- Technical troubleshooting is required non-members of the Intel® Partner Alliance and for those in the Member tier of the Intel® Partner Alliance Program.
- Troubleshooting helps isolate the issue and ensures the warranty request is related directly to the Intel product.
- To get started contact Intel Customer Support (sign in required).
- Find further details on support and warranty offerings for current and legacy Intel® products.
- Use the Online Warranty and Support to verify if the serial number for the product is eligible for warranty.
- If you disagree with the results of the tool, the proof of purchase document will be used to validate the purchase from an authorized reseller.
- A valid proof-of-purchase (POP) receipt or invoice showing your name as the original purchaser of the product.
- Intel® Customer Support will evaluate the document's authenticity and may reject the warranty request if is not valid.
Pertinent information to include in the warranty request
- Description of the problem.
- Intel® Partner Alliance Program membership number, if applicable.
- Name or business name of the warranty requester.
- Email address and telephone number of warranty requester.
- Complete shipping address (property number, street, city, state or providence, country, and postal code) of the warranty requester.
- Some countries require a national ID # for import or export requirements to declare and release the product from the specific country's customs inspection process.
- Intel® Customer Support will ask for this detail if your country has this requirement.
- If you are completing the request using the Online Warranty form, be sure to enter the ID# to avoid processing delays.
- Name of the product.
- Product part numbers and identifying information (stocking ID, serial number, FPO, ATPO, model, and other information).
- Intel® Arc® Graphics Card
- Intel® Boxed Processors
- Intel® Compute Cards
- Intel® Compute Stick
- Intel® Data Center Systems (Intel® DCS)
- Intel® Desktop Board
- Intel® Ethernet Adapters
- Intel® Neural Compute Stick 2
- Intel® NUC - note support changes after Jan 15, 2024
- Intel® Server Products
- Intel® SSDs and Modules
- If you do not have physical access to the product, you can scan the information by using the Intel® System Support Utility
Additional disclaimer
Intel® does not honor warranty requests for used, gray-market, second-hand, gifted, or products purchased from other than our authorized distributors or resellers.
- It is the buyer's responsibility to verify the authenticity of the reseller and the documentation provided by them.
At any time, Intel reserves the right to:
- Add to or change the Advanced Warranty Return (AWR) terms and conditions.
- Deny AWR support for any request that does not meet the AWR requirements.
- Discontinue the AWR program once notice is provided to AWR program participants.