Article ID: 000060113 Content Type: Install & Setup Last Reviewed: 01/06/2023

What to Do If the Intel® Optane™ Persistent Memory (PMem) Does Not Initialize

Environment

OS Independent family

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Summary

Steps to follow when the Intel® Optane™ PMem does not start up.

Description

The server does not start with the memory module.

Resolution

If the Intel® Optane™ Persistent Memory does not initialize, make sure it is installed per the following requirements:

  1. Ensure to populate Intel® Optane™ PMem and DRAM according to Module DIMM Population for Intel® Optane™ Persistent Memory.
  2. Verify that Intel® Optane™ PMem is supported according to Intel® Server Products that Support Intel® Optane™ Persistent Memory and Processors that Support Intel® Optane™ Persistent Memory.