How to Mount an Operating System Disk Image (ISO) to a Computer Using Intel® Endpoint Management Assistant (Intel® EMA)

Unable to complete a remote OS re-imaging using Intel® EMA.

To complete a remote OS re-imaging using Intel® EMA, follow these steps:

1. Ensure the endpoint is provisioned by Intel® EMA that requires reinstallation of the OS (Operating System).
2. Verify that the Intel® EMA server machine is configured in Administrator Control Mode (ACM), so the client computer is not prompted with an access code.
   • To verify that the computer is in Administrator Control Mode, refer to section 1.2.7, Intel® AMT Provisioning/Setup Flow in Intel® EMA of the Intel® EMA Admin and Usage Guide.
3. With Administrator Control Mode, the provisioned client computer can be accessed without an OS installed, or it can be rebuilt via PXE, USB, or bootstrapping with the steps described in sections 6.4.9 to 6.4.10 of the Intel® EMA Administration and Usage Guide.
4. After the OS has been rebuilt and is up and functional, attempt to establish In-Band connectivity (i.e., RDP).
5. Once the In-Band connectivity has been established, the system can be unconfigured using the Intel® EMA Configuration Tool.
6. Stop managing the endpoint from the Intel® EMA server console. Choose the endpoint, then select Stop managing the client machine in the actions button.
7. Reinstall the Intel® EMA agent on the endpoint. For this process, a third-party tool or physical access to the endpoint may be necessary.

For more information refer to the Intel® Endpoint Management Assistant (Intel® EMA) installation and maintenance guide.