Summary
Directions on how to resolve locked device issues
Description
Unable to unlock my computer; it says the Hardware ID is wrong or I am accessing the wrong server.
Resolution
Unfortunately, this is not a matter for which the Intel Privacy Office can provide assistance. We suggest you contact the manufacturer of the device as they possess required tools to resolve this issue for you.
In the future, if you have a general inquiry about Intel, an Intel product or offer, visit our contact us form for further assistance.
If you have any additional questions or for more information about Intel's privacy practices, review Intel’s Privacy Notice or contact us directly at privacy.feedback@intel.com.