Summary
Operating system is not seeing both portions of the Intel® Optane™ H Series device.
Description
The Windows* OS and system BIOS is only detecting the Intel® QLC 3D NAND media and not the Intel® Optane™ memory media.
Resolution
The system BIOS may not support the Intel® Optane™ Memory H Series. In systems that do not support this product line, the Intel® Optane™ memory media on the device cannot be detected.
Confirm compatibility with the system vendor and refer to Intel Optane Memory H Series Installation & User Guide to check the requirements to successfully enable the Intel Optane Memory.
| Note | "Intel® Optane™ Memory Ready" branding on systems does not mean the system supports this series. This branding relates to the M Series only. |