Total Sales or Total Purchased Units Are Missing from Intel® Partner Alliance Account

• Purchases are missing; unable to find sales purchase in Intel® Partner Alliance account.
• Total sales are missing from dashboard yet invoices are recorded.

Sales purchases or invoice details may not be reflected in an Intel® Partner Alliance account due to one or more of the following reasons:

• The purchase was made recently.
  • It requires 4-6 weeks from the invoice date to reflect the sales purchase into the system.
  • Check your account after 6 weeks.
• The purchase was made from unauthorized distributor.
  • Products purchased from unauthorized distributor will not reflect on your account.
  • Purchase only from Intel® Authorized Distributors/Suppliers.
• The purchase is not or does not contain an Intel product.
• If there are no issues with the above criteria, and invoices are still missing, submit a request to Intel Customer Support (sign-in required).
  1. Enter details in the text box Tell us about your issue or question regarding Intel® Partner Alliance.
     • For faster service provide the following information:
       • Business ID - See How to Find an Intel® Partner Alliance Account Number
       • Email address or Username/Login ID
       • Link/URL being used
  2. Click Next:Details button to include any attachments (screenshots, photos, files, or others).
  3. Select opt-in or opt-out opportunity to participate in Customer Improvement Program.
  4. Click Submit Request button.

A representative will contact you within one business day along with a Missing Purchase Request Template to be completed.