Why Does My Intel® Partner Alliance Account Have Negative Points?

Unable to determine why there are negative points in Intel Partner Alliance dashboard.

Negative points balance may happen due to the following reasons:

• During redemption, the system may allow you to redeem rewards or products that are higher than your current points balance. This results in a negative points balance.
• The points were awarded incorrectly to the Intel Partner Alliance account.

When account points balance becomes negative:

1. Submit a request to Intel Customer Support (sign in required).
2. Enter details in the text box, Tell us about your issue or question regarding  Intel® Partner Alliance.
   • For faster service please provide the following information:
     • Business ID - See How to Find an Intel® Partner Alliance Account Number.
     • Email Address or Username/Login ID. 
     • Screenshot of your Points Statement showing the negative points balance.
3. Click Next:Details button to include any attachments (screenshots, photos, files, or others).
4. Select opt-in or opt-out opportunity to participate in Customer Improvement Program.
5. Click Submit Request button.

A representative will contact you within one business day. From there we will validate invoices associated to the account, calculate the missing points (if applicable), and coordinate with the Intel® Partner Alliance team on your behalf.

Valid missing points will be awarded within two weeks upon confirmation from the Intel® Partner Alliance team.