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Touchscreen Stopped Working and Shows Error Code 10 on Intel® NUC M15 Laptop Kit

Content Type: Troubleshooting   |   Article ID: 000059615   |   Last Reviewed: 01/03/2024

Environment

Operating System

Windows® 10, 64-bit*

Description

The touchscreen on Intel® NUC M15 Laptop Kit - LAPBC710 stops working. The issue may occur after installing the serial IO driver.

The error below will be shown in Device Manager:

Intel® Precise Touch and Stylus (Intel® PTS) - Base Driver - Port #1

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

Resolution

  1. Download the Driver Pack for Intel® NUC M15 Laptop Kits - LAPBC710 & LAPBC510.
  2. Install the driver Serial IO SetupSerialIO.exe from SerialIO-Win10_Win11-30.100.2129.8.
  3. Install the iTouch driver from the Driver Pack.
  4. Perform a cold reboot.
  5. If the problem persists, perform a fresh installation of the Windows* Operating System.