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Intel® NUC Does Not Turn Off After Shutting Down the System

Content Type: Troubleshooting   |   Article ID: 000059304   |   Last Reviewed: 02/21/2024
Description Resolution

Description

After shutting the system down, the front panel light-emitting diodes (LEDs) and the back light of the keyboard stays on.

Resolution

Download and run  Intel® Management Engine Consumer Driver for Windows® 10 64-bit for Intel® NUC if not installed yet. Then, change the Windows power management setting for the Intel Management Engine Interface:

  • Press the Windows key and X.
  • Select Device Manager.
  • Expand the System devices section.
  • Right-click the Intel Management Engine Interface and select Properties.
  • On the Power Management tab, uncheck the box for Allow the computer to turn off this device to save power.
  • Click OK.
  • Close Device Manager.
     

Update your Intel NUC BIOS version by following the steps below:

  1. Identify your NUC using this link: Information Needed to Identify Your Intel® NUC When Requesting...
  2. Once you know your NUC model, go to Download Intel Drivers and Software, and search for your NUC model.
  3. Download the latest BIOS version listed for your NUC.
  4. Restart your computer.

Related Products

This article applies to 74 products.
Intel® Compute Stick with 6th Generation Intel® Core™ Processors Intel® Compute Stick with Intel® Atom® Processors Intel® Compute Stick STK1A32SC Intel® Compute Stick STK1AW32SC Intel® NUC Board DE3815TYBE Intel® NUC Laptop Elements Intel® NUC P14E Laptop Element - CMCN1CC Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with Intel® Atom® Processors Legacy Intel® NUC Kits Intel® NUC M15V Laptop Kit Intel® NUC Mini PC with Intel® Pentium® Processors

Discontinued Products

Intel® Compute Stick STK2m364CC Intel® Compute Stick STK2m3W64CC Intel® Compute Stick STK2mv64CC Intel® Compute Stick STCK1A32WFC Intel® Compute Stick STCK1A8LFC Intel® NUC Board NUC5i3MYBE Intel® NUC Board NUC5i5MYBE Intel® NUC Board D33217CK Intel® NUC Board D33217GK Intel® NUC Board D34010WYB Intel® NUC Board D53427RKE Intel® NUC Board D54250WYB Intel® NUC Board DCP847SKE Intel® NUC Kit NUC5i3MYHE Intel® NUC Kit NUC5i3RYH Intel® NUC Kit NUC5i3RYHS Intel® NUC Kit NUC5i3RYHSN Intel® NUC Kit NUC5i3RYK Intel® NUC Kit NUC5i5MYHE Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC5i5RYHS Intel® NUC Kit NUC5i5RYK Intel® NUC Kit NUC5i7RYH Intel® NUC Kit NUC6i3SYH Intel® NUC Kit NUC6i3SYK Intel® NUC Kit NUC6i5SYH Intel® NUC Kit NUC6i5SYK Intel® NUC Kit NUC6i7KYK Intel® NUC Kit DE3815TYKHE Intel® NUC Kit D34010WYK Intel® NUC Kit D34010WYKH Intel® NUC Kit D54250WYK Intel® NUC Kit D54250WYKH Intel® NUC Kit DC3217BY Intel® NUC Kit DC3217IYE Intel® NUC Kit DC53427HYE Intel® NUC Kit DCCP847DYE Intel® NUC Kit DN2820FYKH Intel® NUC 9 Extreme Laptop Kit Intel® NUC 9 Extreme Laptop Kit - LAPQC71A Intel® NUC 9 Extreme Laptop Kit - LAPQC71B Intel® NUC 9 Extreme Laptop Kit - LAPQC71C Intel® NUC 9 Extreme Laptop Kit - LAPQC71D Intel® NUC M15 Laptop Kit Intel® NUC M15 Laptop Kit - EVO LAPBC510 Intel® NUC M15 Laptop Kit - EVO LAPBC710 Intel® NUC M15 Laptop Kit - EVO LAPRC510 Intel® NUC M15 Laptop Kit - EVO LAPRC710 Intel® NUC M15 Laptop Kit - LAPBC510 Intel® NUC M15 Laptop Kit - LAPBC710 Intel® NUC M15 Laptop Kit - LAPRC510 Intel® NUC M15 Laptop Kit - LAPRC710 Intel® NUC M15V Laptop Kit - LAPBC5V0 Intel® NUC M15V Laptop Kit - LAPBC7V0 Intel® NUC X15 Laptop Kit Intel® NUC X15 Laptop Kit - LAPAC71G Intel® NUC X15 Laptop Kit - LAPAC71H Intel® NUC X15 Laptop Kit - LAPKC51E Intel® NUC X15 Laptop Kit - LAPKC71E Intel® NUC X15 Laptop Kit - LAPKC71F Intel® NUC Kit NUC5PGYH

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