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How to Protect Yourself from Unintentionally Handling Fraudulent Processors

Content Type: Warranty & RMA   |   Article ID: 000059193   |   Last Reviewed: 12/19/2022
Description Resolution

Environment

Operating System

OS Independent family

Description

Actions to take when purchasing a processor or exchanging it on behalf of your customer, which will prevent you from unintentionally handling fraudulent processors

Resolution

Actions to take when purchasing a processor

  1. Use our Partner Directory to find an Intel Partner who sells boxed processors.

    Purchasing from an alternative source risks unwittingly purchasing remarked processors or engineering samples.

    If you are a business, consider joining the Intel® Partner Alliance, which is a free program designed to assist companies of all sizes with product support, information, and marketing tools that will allow you to leverage your relationship with Intel to build your business. The All That the Intel® Partner Alliance Offers You page outlines the Membership benefits and requirements at each tier.

Actions to take if the processor has been removed from the system for warranty exchange

  1. Identify the FPO and partial ATPO of the processor.
  2. Scan the processor’s 2D Matrix using the NeoReader app to reveal the full ATPO number.
  3. Cross-reference the last 5 digits of the full ATPO with the partial ATPO number on the processor. If it is genuine, the numbers should match.
  4. Check that the following letters/wording do not appear on the processor heatspreader:
    • Q
    • ES
    • Confidential
    If the above appear on the processor it is an engineering sample and the warranty is void.
  5. Check that there is no physical damage of the processor as this will void the warranty.
  6. Enter the FPO and ATPO of the processor into the warranty checker tool.
  7. Double-click the Check products box to find out if the processor is supported under warranty:
    Check products

Actions to take to identify if the processor is genuine if it is already installed in a system

  1. Download Intel® Processor Diagnostic Tool.
  2. Check the Genuine Intel box. It should report Pass.

    A service call can be costly if you return a non-authentic processor that voids warranty. Remember to Check before you accept.

Related Products

This article applies to 112 products.
Intel Atom® Processor Intel Atom® Processor C Series Intel Atom® Processor D Series Intel Atom® Processor E Series Intel Atom® Processor N Series Intel Atom® Processor S Series Intel Atom® Processor X Series Intel Atom® Processor Z Series Intel® Celeron® Processor Intel® Celeron® Processor 1000 Series Intel® Celeron® Processor 2000 Series Intel® Celeron® Processor 3000 Series Intel® Celeron® Processor 4000 Series Intel® Celeron® Processor 5000 Series Intel® Celeron® Processor G Series Intel® Celeron® Processor J Series Intel® Celeron® Processor N Series Intel® Core™ Processors 10th Generation Intel® Core™ i3 Processors 10th Generation Intel® Core™ i5 Processors 10th Generation Intel® Core™ i7 Processors 10th Generation Intel® Core™ i9 Processors 11th Generation Intel® Core™ i3 Processors 11th Generation Intel® Core™ i5 Processors 11th Generation Intel® Core™ i7 Processors 11th Generation Intel® Core™ i9 Processors 12th Generation Intel® Core™ i3 Processors 12th Generation Intel® Core™ i5 Processors 12th Generation Intel® Core™ i7 Processors 12th Generation Intel® Core™ i9 Processors 13th Generation Intel® Core™ i3 Processors 13th Generation Intel® Core™ i5 Processors 13th Generation Intel® Core™ i7 Processors 13th Generation Intel® Core™ i9 Processors 4th Generation Intel® Core™ i3 Processors 4th Generation Intel® Core™ i5 Processors 4th Generation Intel® Core™ i7 Processors 5th Generation Intel® Core™ M Processors 5th Generation Intel® Core™ i3 Processors 5th Generation Intel® Core™ i5 Processors 5th Generation Intel® Core™ i7 Processors 6th Generation Intel® Core™ i3 Processors 6th Generation Intel® Core™ i5 Processors 6th Generation Intel® Core™ i7 Processors 6th Generation Intel® Core™ m Processors 7th Generation Intel® Core™ i3 Processors 7th Generation Intel® Core™ i5 Processors 7th Generation Intel® Core™ i7 Processors 7th Generation Intel® Core™ m Processors 8th Generation Intel® Core™ i3 Processors 8th Generation Intel® Core™ i5 Processors 8th Generation Intel® Core™ i7 Processors 8th Generation Intel® Core™ i9 Processors 8th Generation Intel® Core™ m Processors 9th Generation Intel® Core™ i3 Processors 9th Generation Intel® Core™ i5 Processors 9th Generation Intel® Core™ i7 Processors 9th Generation Intel® Core™ i9 Processors Intel® Core™ X-series Processors Intel® Core™ Processor N-series Intel® Itanium® Processor Intel® Pentium® Processor Intel® Pentium® Gold Processor Series Intel® Pentium® Processor 1000 Series Intel® Pentium® Processor 2000 Series Intel® Pentium® Processor 3000 Series Intel® Pentium® Processor 4000 Series Intel® Pentium® Processor D Series Intel® Pentium® Processor G Series Intel® Pentium® Processor J Series Intel® Pentium® Processor N Series Intel® Pentium® Silver Processor Series Intel® Processor Intel® Processor N-series Intel® Processor U-series Intel® Quark™ SoC Intel® Xeon® Processors 2nd Gen Intel® Xeon® Scalable Processors 3rd Gen Intel® Xeon® Scalable Processors 4th Gen Intel® Xeon® Scalable Processors Intel® Xeon® E Processor Intel® Xeon® Scalable Processors Intel® Xeon® W Processor Legacy Intel® Xeon® Processors Processor Utilities and Programs Intel® Cryo Cooling Technology Intel® Easy Streaming Wizard Intel® Extreme Tuning Utility (Intel® XTU) Intel® Performance Maximizer Intel® Processor Identification Utility

Discontinued Products

Legacy Intel Atom® Processors Legacy Intel® Celeron® Processor Legacy Intel® Core™ Processors Legacy Intel® Pentium® Processor Intel® Xeon Phi™ Processors Intel® Xeon Phi™ x100 Product Family Intel® Xeon Phi™ x200 Product Family Intel® Xeon® Processor E3 Family Intel® Xeon® Processor E3 v2 Family Intel® Xeon® Processor E3 v3 Family Intel® Xeon® Processor E3 v4 Family Intel® Xeon® Processor E3 v5 Family Intel® Xeon® Processor E3 v6 Family Intel® Xeon® Processor E5 Family Intel® Xeon® Processor E5 v2 Family Intel® Xeon® Processor E5 v3 Family Intel® Xeon® Processor E5 v4 Family Intel® Xeon® Processor E7 Family Intel® Xeon® Processor E7 v2 Family Intel® Xeon® Processor E7 v3 Family Intel® Xeon® Processor E7 v4 Family FDIV Replacement Program

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