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"Unsupported Video Driver" Error in Adobe with Intel® Graphics

Content Type: Error Messages   |   Article ID: 000059101   |   Last Reviewed: 05/19/2022

Environment

Operating System

Windows® 10*

Description

Getting Unsupported Video Driver error when launching Adobe.

Resolution

Manually install the latest Intel graphics driver from the Download Center:

  1. Identify the Intel® Processor number and note the Intel® Processor (example: i7-10750H).
    • Press on the Windows key Windows key on your keyboard and start typing System, choose System Information. This will show the processor information such as the processor number.
  2. Go to the Download Center and enter the processor number (identified in step 1) in the search bar.
  3. Select the Intel Graphics Driver result for your processor and your operating system.
  4. Download, open, and run the .exe file.