"Unsupported Video Driver" Error in Adobe with Intel® Graphics
Content Type: Error Messages | Article ID: 000059101 | Last Reviewed: 05/19/2022
Support Knowledge Base
Environment
Operating System
Windows® 10*
Description
Getting Unsupported Video Driver error when launching Adobe.
Resolution
Manually install the latest Intel graphics driver from the Download Center:
- Identify the Intel® Processor number and note the Intel® Processor (example: i7-10750H).
- Press on the Windows key
on your keyboard and start typing System, choose System Information. This will show the processor information such as the processor number.
- Press on the Windows key
- Go to the Download Center and enter the processor number (identified in step 1) in the search bar.
- Select the Intel Graphics Driver result for your processor and your operating system.
- Download, open, and run the .exe file.