Article ID: 000059057 Content Type: Troubleshooting Last Reviewed: 10/04/2021

Error: DXGI_ERROR_DEVICE_REMOVED When Playing Command and Conquer Remastered

Environment

Game Command and Conquer Remastered

windows1064bit

BUILT IN - ARTICLE INTRO SECOND COMPONENT
Summary

Information about error DXGI_ERROR_DEVICE_REMOVED when playing using Intel® Iris® Xe Graphics.

Description

Repeatedly getting the error message DXGI_ERROR_DEVICE_REMOVED and crashes while playing the game Command and Conquer Remastered.

Resolution

Intel® tested the game for many hours trying different things to pause it but unable to replicate this issue. We recommend you Update to the latest Original Equipment Manufacturer (OEM) driver or latest generic Intel® Graphics Driver by performing a clean installation. If the problem persists, check with the game developer for additional suggestions and debugging.