Article ID: 000058528 Content Type: Error Messages Last Reviewed: 07/27/2023

Error Message: "An unexpected error occurred. Try it again. For help, use the contact or support options below"

BUILT IN - ARTICLE INTRO SECOND COMPONENT
Summary

Where to log in since Intel migrated to Azure*

Description

Unable to log in or received an error due to using the old sign-in page. System may show these messages:

  • An unexpected error occurred. Try it again. For help, use the contact or support options below.
  • The requested URL was rejected. Please consult with your administrator.
  • Sorry, we're having trouble signing you in.
Resolution

Log in using the Intel Unified login page.

If you are having trouble accessing an Intel site, try the following:

  • Users with access to confidential information (such as Resource and Documentation Center, Intel Premier Access, and others) will sign in with their own company credentials, or with an email One Time Passcode (OTP) or Microsoft Azure* account. Intel no longer manages your password at sign-in.
  • https://signin.intel.com/ is no longer a viable sign-in point. Use direct links to applications.
  • If you are having difficulty accessing documents from the Resource and Documentation Center (RDC), try clearing your cache once for the collection components to display properly, and then check to see if you can see non-released product collections on the RDC homepage
  • If you have signed in and completed your MFA process and are then going to intel.com and receiving an error message that says Sorry an account with those details cannot be found, go directly to the site you are trying to access:
  • Old bookmarks may give you a 504 error. Delete the bookmark and create a new one.