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USB Device Not Recognized When Plugged Into Front USB Ports on Intel® NUC

Content Type: Troubleshooting | Article ID: 000058434 | Last Reviewed: 08/06/2021

Description Resolution Additional information

Description

Some USB devices do not work when inserted into a front panel USB port on an Intel® NUC.

Some USB devices might not make a complete connection when inserted into the front panel USB ports.

There are usually two reasons why a USB device does not seat properly:

Try using a USB device with no casing, as shown on the left:

example image

Try using a USB device with a longer connector, as shown on the left:

example image

This is only true for the front panel USB ports. The back panel ports are not impacted.

This article applies to 37 products.

Intel® NUC 8 Enthusiast, a Mini PC with Windows 10 Home - NUC8i7HVKVAW Intel® NUC 8 Mainstream-G mini PC (NUC8i3INH) Intel® NUC Mini PC with Intel® Celeron® Processors Intel® NUC Mini PC with Intel® Pentium® Processors Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with Intel® Atom® Processors Intel® NUC Kit with Intel® Celeron® Processors Intel® NUC Kit with Intel® Pentium® Processors Legacy Intel® NUC Kits

Intel® NUC Kit NUC5PGYH Intel® NUC Kit NUC5i3MYHE Intel® NUC Kit NUC5i3RYH Intel® NUC Kit NUC5i3RYHS Intel® NUC Kit NUC5i3RYHSN Intel® NUC Kit NUC5i3RYK Intel® NUC Kit NUC5i5MYHE Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC5i5RYHS Intel® NUC Kit NUC5i5RYK Intel® NUC Kit NUC5i7RYH Intel® NUC Kit NUC6i3SYH Intel® NUC Kit NUC6i3SYK Intel® NUC Kit NUC6i5SYH Intel® NUC Kit NUC6i5SYK Intel® NUC Kit NUC6i7KYK Intel® NUC Kit DE3815TYKHE Intel® NUC Kit NUC6CAYH Intel® NUC Kit D34010WYK Intel® NUC Kit D34010WYKH Intel® NUC Kit D54250WYK Intel® NUC Kit D54250WYKH Intel® NUC Kit DC3217BY Intel® NUC Kit DC3217IYE Intel® NUC Kit DC53427HYE Intel® NUC Kit DCCP847DYE Intel® NUC Kit DN2820FYKH

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