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Unable to Pin Files in Performance Mode

Content Type: Troubleshooting   |   Article ID: 000058407   |   Last Reviewed: 03/18/2022

Environment

Operating System

Windows® 10, 64-bit*

Description

The Intel® Optane™ memory application shows the message Pinning is not available in Performance Mode....Please enable Intel® Optane Memory in Responsiveness Mode.

Resolution

Follow these steps to switch the Intel® Optane™ memory mode and set it in Responsiveness mode:

  1. Disable the Intel® Optane™ memory from the application
  2. Enable again the Intel® Optane™ memory, selecting the Responsiveness Mode option from the application menu.

Additional information

The pinning feature in the Intel® Optane™ memory enables customized responsiveness by allowing the selection of specific files, folders, and applications to be accelerated. However, manual pinning is only allowed if the Intel® Optane™ memory is enabled using the Responsiveness mode.