Article ID: 000058407 Content Type: Troubleshooting Last Reviewed: 03/18/2022

Unable to Pin Files in Performance Mode

Environment

Windows® 10, 64-bit*

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Summary

Steps to switch the Intel® Optane™ memory mode from Performance to Responsiveness mode.

Description

The Intel® Optane™ memory application shows the message Pinning is not available in Performance Mode....Please enable Intel® Optane Memory in Responsiveness Mode.

Resolution

Follow these steps to switch the Intel® Optane™ memory mode and set it in Responsiveness mode:

  1. Disable the Intel® Optane™ memory from the application
  2. Enable again the Intel® Optane™ memory, selecting the Responsiveness Mode option from the application menu.
Additional information

The pinning feature in the Intel® Optane™ memory enables customized responsiveness by allowing the selection of specific files, folders, and applications to be accelerated. However, manual pinning is only allowed if the Intel® Optane™ memory is enabled using the Responsiveness mode.