Summary
Steps to resolve power surge issue on Thunderbolt port in Intel® NUC Kit.
Description
Experience power surge on the Thunderbolt 3.0 port whenever a device is connected no other USB port experience this issue
Resolution
To fix the issue, clean-up the Thunderbolt 3.0 drivers from the laptop then install the USB Type C Power Delivery driver.
To do so, follow these steps:
- Disconnect any Thunderbolt 3 devices from the computer.
- Right-click on the Windows Start button and select Device Manager.
- Click on View from the application menu bar, and click the option Show hidden devices.
- Expand the System Devices category. Scroll down until you find the entry for the Thunderbolt Controller.
- Right-click on the Thunderbolt Controller entry and select Uninstall device from the context menu that appears.
- From the Uninstall Device window that appears, click to place a check mark within the Delete the driver software for this device option.
- Click the Uninstall button.
- Close Device Manager.
- Search for CMD in the Windows taskbar.
- Right-click on the Command Prompt search result and select Run as Administrator.
- From the Administrative Command Prompt window, type sc delete nhi and press enter.
- Wait for action confirmation [SC] DeleteService SUCCESS then close the Command Prompt.
- Type appwiz.cpl in the Windows task bar search, check Applications and Features for any Thunderbolt Software by Intel entries listed. If present, uninstall.
- Download and follow installation instructions of the latest Thunderbolt™ 3 DCH Driver for Windows® 10 for Intel® NUC.
- Download and install the Thunderbolt Control Center software from the Microsoft Store to approve and manage Thunderbolt devices.
- Download and install the USB Type C Power Delivery Controller