Article ID: 000057808 Content Type: Troubleshooting Last Reviewed: 06/28/2023

How to Format an External Storage Device on New Technology File System (NTFS)

Environment

Windows® 10, 64-bit*

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Summary

Steps to format an external storage device in NTFS with Microsoft Windows*.

Description

Unable to make an external storage device work with Windows*. When connecting the external device on the system, Windows was showing a capacity of 3.5GB instead of 2TB.

Resolution
  1. Open  File Explorer*.
  2. Locate the external drive on the left menu.
  3. Right-click the drive.
  4. Select Format... option.
  5. On the File System option choose NTFS.
  6. Click Start.

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