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How to Format an External Storage Device on New Technology File System (NTFS)

Content Type: Troubleshooting   |   Article ID: 000057808   |   Last Reviewed: 06/28/2023

Environment

Operating System

Windows® 10, 64-bit*

Description

Unable to make an external storage device work with Windows*. When connecting the external device on the system, Windows was showing a capacity of 3.5GB instead of 2TB.

Resolution

  1. Open  File Explorer*.
  2. Locate the external drive on the left menu.
  3. Right-click the drive.
  4. Select Format... option.
  5. On the File System option choose NTFS.
  6. Click Start.