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How to Format an External Storage Device on New Technology File System (NTFS)

Content Type: Troubleshooting | Article ID: 000057808 | Last Reviewed: 06/28/2023

Description Resolution

Environment

Operating System

Windows® 10, 64-bit*

Description

Unable to make an external storage device work with Windows*. When connecting the external device on the system, Windows was showing a capacity of 3.5GB instead of 2TB.

Resolution

Open File Explorer*.
Locate the external drive on the left menu.
Right-click the drive.
Select Format... option.
On the File System option choose NTFS.
Click Start.

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