Article ID: 000057637 Content Type: Compatibility Last Reviewed: 08/29/2022

Intel® Graphics Command Center (Intel® GCC) Shows that 4K is not Supported/Compatible

Environment

NUC10i7FNHJAIntel Graphics Command Center version 1.100.2765.0

Windows® 10, 64-bit*

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Summary

The Intel® Graphics Command Center (Intel® GCC) shows that 4K is not supported in Display > Information when the monitor is actually capable of 4K.

Description

The Intel GCC shows that the display is not capable of 4K and shows an "X" in Display > Information when the monitor is able to be set to a resolution to 3840x2160 and play 4K content.

Resolution

This is ssue is fixed in Intel Graphics Command Center version 1.100.2970.0 and newer.

Additional information

While iterating over the monitor modes, Intel GCC only checks the supported EDID modes of the monitor. If the monitor does not support 4K natively, this capability will be shown as unavailable.