Skip To Main Content
Support Knowledge Base

Clean Installation of Intel® Graphics Drivers in Windows*

Content Type: Install & Setup   |   Article ID: 000057389   |   Last Reviewed: 01/23/2025
Description Resolution Additional information

Environment

Operating System

Windows® 10, 64-bit*

Description

Receiving an error message when trying to install the graphics driver.

Resolution

Follow the steps below to completely uninstall and reinstall the graphics driver.

Identify and Download the Graphics Driver

  1. Open the Device Manager using the steps provided for your operating system:
    • Windows 11*/10*/8.1*: Right-click the Windows Start button. Select Device Manager.
    • Windows 7*: Click Windows Start, click Run, type: devmgmt.ms
  2. Expand the Display adapters section.
  3. Identify the Intel Graphics device among the options listed.
  4. Access Download Center, search for the Intel® Graphics model identified in step 3 using the Search box located in the top-right corner.
  5. Select the driver from the list that is designated for the operating system (Windows 11/10, 8.1, or 7).
  6. Download the .exe file.

Execute a Clean Installation During Driver Installation

  1. Click the .exe to initiate the driver installation.
  2. Agree to the Intel Software License Agreement.
  3. Click the checkbox to Execute a clean installation.
    1. A clean installation removes all old drivers and restores Intel settings to the default value
  4. Click Start to begin the install.
  5. Reboot the system if prompted.

If the above method cannot resolve the issue, try to use Display Driver Uninstaller to uninstall the graphics driver first, refer to:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver

Additional information

Note

We supply generic versions of graphics drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them.

If you do not see the Execute a clean installation checkbox during the driver installation, follow the steps below to perform a manual clean installation.

Uninstall and Install the Graphics Driver

  1. Disconnect from the internet to make sure the driver will not be automatically updated by Windows.
  2. Go back to the Intel Graphics entry in the Device Manager.
  3. Right-click Intel Graphics and click Uninstall.
  4. In the device removal dialog box, check Delete the driver software for this device and click OK.
  5. Restart the computer after the uninstallation is complete.
  6. Open the Device Manager.
  7. Expand the Display adapters section again.
  8. If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as Microsoft Basic Display Adapter, Standard VGA Graphics Adapter or similar. If not, repeat steps 2 through 5.
  9. Reboot the computer when prompted.

If the installation is unsuccessful with the .exe file, try installing the driver using the .zip file (if available):

 

Warning

DO NOT use the steps referenced below to install Windows DCH drivers, as doing so bypasses the Intel installer designed to install these new drivers, thereby possibly resulting in minor to catastrophic issues on your system and system instability.

You can only use the Installer (.exe) provided by Intel or your computer manufacturer.

  1. Save the .zip file from Download Center on the computer.
  2. Follow steps 2-5 above until the driver in the Device Manager displays as Microsoft Basic Display Adapter.
  3. Go to where the .zip file is saved and unzip it.
  4. Right-click the available graphics adapter Ex. Intel UHD graphics 620.
  5. Select Update driver.
  6. Click Browse my computer for driver software.
  7. Click Let me pick from a list of device drivers on my computer.
  8. Click Have Disk.
  9. Click Browse. Select the location where the .inf files was save name iigd_dch.inf for UHD and iigd_dch_d.inf for Iris XE
  10. Click Next. Select the driver populated.
  11. Click Next to install the driver. (Normally it will take 3-8 minutes depending on the systems speed)
  12. Reboot the computer when prompted.

Related Products

This article applies to 98 products.
Intel® HD Graphics 5300 Intel® Arc™ A370M Graphics Intel® Arc™ B-Series Graphics Intel® HD Graphics 5500 Intel® UHD Graphics for 11th Gen Intel® Processors Intel® UHD Graphics 770 Intel® UHD Graphics 610 Intel® HD Graphics 6000 Intel® UHD Graphics 630 Intel® Iris® Graphics 6100 Intel® UHD Graphics 710 Intel® Arc™ A770 Graphics (16GB) Intel® UHD Graphics P750 Intel® Arc™ A350M Graphics Intel® Arc™ A-Series Graphics Intel® HD Graphics 505 Intel® Arc™ A570M Graphics Intel® Iris® Xe MAX Dedicated Graphics Family Intel® Iris® Pro Graphics 6200 Intel® UHD Graphics 605 Intel® Iris® Plus Graphics 645 Radeon™ RX Vega M GH Graphics Intel® UHD Graphics for 10th Gen Intel® Processors Intel® Arc™ A530M Graphics Intel® Iris® Xe Graphics eligible Intel® UHD Graphics 615 Intel® UHD Graphics 750 Intel® Arc™ A380 Graphics Radeon™ RX Vega M GL Graphics Intel® Iris® Plus Graphics 655 Intel® UHD Graphics for 12th Gen Intel® Processors Intel® Iris® Xe Graphics Intel® UHD Graphics 620 Intel® UHD Graphics 617 Intel® HD Graphics 510 Intel® Arc™ B570 Graphics Intel® Arc™ A750 Graphics Intel® Iris® Xe MAX Graphics Intel® UHD Graphics 730 Intel® Arc™ B580 Graphics Intel® Arc™ A580 Graphics Intel® Arc™ A770 Graphics (8GB) Intel® HD Graphics for Previous Generation Intel® Processors Intel® HD Graphics 500

Discontinued Products

Intel® HD Graphics 4000 Graphics Drivers for Intel® 82845G Graphics Controller Graphics Drivers for Intel® Q43 Express Chipset Intel® HD Graphics 520 Graphics Drivers for Intel® 82865G Graphics and Memory Controller Hub (GMCH) Intel® Iris® Plus Graphics 640 Graphics Drivers for Mobile Intel® 915GM/GMS, 910GML Express Chipset Family Graphics Drivers for Intel® 82915G/82910GL Express Chipset Family Intel® HD Graphics 4200 Graphics Drivers for Mobile Intel® 965 Express Chipset Family Intel® HD Graphics 615 Intel® HD Graphics 630 Graphics Drivers for Mobile Intel® 4 Series Express Chipset Family Intel® HD Graphics 4400 Intel® HD Graphics 515 Graphics Drivers for Intel® Q35 Express Chipset Intel® Iris® Plus Graphics 650 Intel® HD Graphics 4600 Intel® Graphics Media Accelerator 600 (Intel® GMA 600) Graphics Drivers for Intel® Q33 Express Chipset Graphics Drivers for Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Intel® Iris® Graphics 550 Graphics Drivers for Intel® 82945G Express Chipset Graphics Drivers for Intel® G41 Express Chipset Intel® HD Graphics P630 Intel® HD Graphics 610 Graphics Drivers for Intel® 82852/82855 Graphics Controller Family Graphics Drivers for Intel® Q45 Express Chipset Intel® Iris® Pro Graphics 5200 Intel® HD Graphics 2000 Intel® HD Graphics 2500 Graphics Drivers for Intel® G35 Express Chipset Graphics Drivers for Intel® G31 Express Chipset Intel® HD Graphics 530 Graphics Drivers for Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Intel® HD Graphics 3000 Intel® HD Graphics 620 Graphics Drivers for Intel® 82810 Graphics and Memory Controller Hub (GMCH) Intel® Iris® Graphics 5100 Intel® Iris® Graphics 540 Graphics Drivers for Intel® B43 Express Chipset Graphics Drivers for Intel® G43 Express Chipset Graphics Drivers for Intel® G33 Express Chipset Graphics Drivers for Intel® G45 Express Chipset Intel® Graphics Media Accelerator 3600 Series Graphics Drivers for Intel® 82946GZ Graphics Controller Graphics Drivers for Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Intel® HD Graphics 5000 Intel® Graphics Media Accelerator 3150 (Intel® GMA 3150) Graphics Drivers for Mobile Intel® 945GM Express Chipset Family Graphics Drivers for Intel® 82830M Graphics and Memory Controller Hub (GMCH) Intel® Iris® Pro Graphics 580 Intel® Graphics Media Accelerator 500 (Intel® GMA 500) Graphics Drivers for Intel® 82815 Graphics Controller

Need more help?

Contact support
Contact support