Steps to completely uninstall and reinstall the graphics driver.
Receiving an error message when trying to install the graphics driver.
Follow the steps below to completely uninstall and reinstall the graphics driver.
Identify and Download the Graphics Driver
- Open the Device Manager using the steps provided for your operating system:
- Windows 11*/10*/8.1*: Right-click the Windows Start button. Select Device Manager.
- Windows 7*: Click Windows Start, click Run, type: devmgmt.ms
- Expand the Display adapters section.
- Identify the Intel Graphics device among the options listed.
- Access Download Center, search for the Intel® Graphics model identified in step 3 using the Search box located in the top-right corner.
- Select the driver from the list that is designated for the operating system (Windows 11/10, 8.1, or 7).
- Download the .exe file.
Execute a Clean Installation During Driver Installation
- Click the .exe to initiate the driver installation.
- Agree to the Intel Software License Agreement.
- Click the checkbox to Execute a clean installation.
- A clean installation removes all old drivers and restores Intel settings to the default value
- Click Start to begin the install.
- Reboot the system if prompted.
If the above method cannot resolve the issue, try to use Display Driver Uninstaller to uninstall the graphics driver first, refer to:
How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver
| Note |
We supply generic versions of graphics drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them. |
If you do not see the Execute a clean installation checkbox during the driver installation, follow the steps below to perform a manual clean installation.
Uninstall and Install the Graphics Driver
- Disconnect from the internet to make sure the driver will not be automatically updated by Windows.
- Go back to the Intel Graphics entry in the Device Manager.
- Right-click Intel Graphics and click Uninstall.
- In the device removal dialog box, check Delete the driver software for this device and click OK.
- Restart the computer after the uninstallation is complete.
- Open the Device Manager.
- Expand the Display adapters section again.
- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as Microsoft Basic Display Adapter, Standard VGA Graphics Adapter or similar. If not, repeat steps 2 through 5.
- Reboot the computer when prompted.
If the installation is unsuccessful with the .exe file, try installing the driver using the .zip file (if available):
Caution |
DO NOT use the steps referenced below to install Windows DCH drivers, as doing so bypasses the Intel installer designed to install these new drivers, thereby possibly resulting in minor to catastrophic issues on your system and system instability. You can only use the Installer (.exe) provided by Intel or your computer manufacturer. |
- Save the .zip file from Download Center on the computer.
- Follow steps 2-5 above until the driver in the Device Manager displays as Microsoft Basic Display Adapter.
- Go to where the .zip file is saved and unzip it.
- Right-click the available graphics adapter Ex. Intel UHD graphics 620.
- Select Update driver.
- Click Browse my computer for driver software.
- Click Let me pick from a list of device drivers on my computer.
- Click Have Disk.
- Click Browse. Select the location where the .inf files was save name iigd_dch.inf for UHD and iigd_dch_d.inf for Iris XE
- Click Next. Select the driver populated.
- Click Next to install the driver. (Normally it will take 3-8 minutes depending on the systems speed)
- Reboot the computer when prompted.