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Unable to Install Graphics Driver Version 15.40.46.5144

Content Type: Error Messages   |   Article ID: 000057379   |   Last Reviewed: 09/04/2024
Description Resolution

Environment

Operating System

Windows® 10 family
Applicable for all 4th and 5th Intel® generation processors.

Description

  • While running the driver .exe file, the install window takes too long and the windows wizard installation never appears
  • While using the Intel® Driver and Support Assistance the installation fails showing a pop-up error installation failed

Resolution

The driver package has been republished and this issue no longer occurs. To install the driver, follow the steps below.

Step 1: Download and save the driver

  1. Download and save the winXX_15.40.46.5144.zip file package from the Download Center.
  2. If the file driver was contained in a zip file, unzip the file to a designated location or folder. 
  3. Make sure you are downloading the proper version based on your Operating System. (For instance, for Windows® 10 64bit should download win64_15.40.46.5144.zip file). 
  4. If while unzipping the file you get an error message (Error 0x80004005: Unspecified error - igd11dxva32.dll), click Skip and the unzipped file will be completed. 

 

Step 2: Uninstall the previous graphics drivers on the system. Uninstall drivers on Apps and features (if applicable), if there are not drivers proceed to next steps.   

  1. Right-click the Windows Start button. Select Device Manager.
  2. Expand the section Display adapters.
  3. Right-click your Intel Graphics Adapter and choose to uninstall it. 
  4. Right-click on the Intel Graphics entry and click Uninstall.
  5. In the device removal dialog box, check Delete the driver software for this device and click OK.
  6. Restart the computer after the uninstallation is complete.
  7. Open Device Manager once more.
  8. Expand the Display Adapter section again.
    • If the graphics entry still displays Intel Graphics, repeat steps 8-11.
    • If the graphics entry displays Microsoft Basic Display Adapter, run the previously downloaded .exe file to install the driver.
  9. Reboot the computer when prompted.

 

Step 3: Manual Driver installation

  1. Right-click the Microsoft Basic Display Adapter.
  2. Select Update driver.
  3. Click Browse my computer for driver software.
  4. Click on Browse and look for the unzipped folder downloaded for zip.file in step 1.
  5. Click on Select and click Next, then Windows® should install the driver. This might take a while to complete the installation. 
NoteIf using Intel® Driver and Support Assistance after the installation is done, click on Refresh results to check if the installation was successfully completed. 

Related Products

This article applies to 128 products.
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Discontinued Products

Intel® Iris® Plus Graphics 650 Intel® Iris® Plus Graphics 640 Intel® Iris® Graphics 5100 Intel® Iris® Graphics 540 Intel® Iris® Graphics 550 Intel® HD Graphics 2000 Intel® HD Graphics 3000 Intel® HD Graphics 515 Intel® HD Graphics 520 Intel® HD Graphics 530 Intel® HD Graphics 5000 Intel® HD Graphics 4200 Intel® HD Graphics 4600 Intel® HD Graphics 4400 Intel® HD Graphics 2500 Intel® HD Graphics 4000 Intel® HD Graphics P630 Intel® HD Graphics 630 Intel® HD Graphics 610 Intel® HD Graphics 615 Intel® HD Graphics 620 Intel® Iris® Pro Graphics 5200 Intel® Iris® Pro Graphics 580 Graphics Drivers for Intel® B43 Express Chipset Intel® Graphics Media Accelerator 600 (Intel® GMA 600) Intel® Graphics Media Accelerator 3150 (Intel® GMA 3150) Intel® Graphics Media Accelerator 500 (Intel® GMA 500) Intel® Graphics Media Accelerator 3600 Series Graphics Drivers for Intel® Q35 Express Chipset Graphics Drivers for Intel® Q33 Express Chipset Graphics Drivers for Intel® G31 Express Chipset Graphics Drivers for Intel® G35 Express Chipset Graphics Drivers for Intel® G33 Express Chipset Graphics Drivers for Intel® 82810 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82815 Graphics Controller Graphics Drivers for Intel® 82852/82855 Graphics Controller Family Graphics Drivers for Intel® 82865G Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82845G Graphics Controller Graphics Drivers for Intel® 82830M Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Mobile Intel® 965 Express Chipset Family Graphics Drivers for Intel® 82915G/82910GL Express Chipset Family Graphics Drivers for Mobile Intel® 945GM Express Chipset Family Graphics Drivers for Intel® 82945G Express Chipset Graphics Drivers for Mobile Intel® 915GM/GMS, 910GML Express Chipset Family Graphics Drivers for Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Graphics Drivers for Intel® 82946GZ Graphics Controller Graphics Drivers for Mobile Intel® 4 Series Express Chipset Family Graphics Drivers for Intel® G43 Express Chipset Graphics Drivers for Intel® G45 Express Chipset Graphics Drivers for Intel® G41 Express Chipset Graphics Drivers for Intel® Q43 Express Chipset Graphics Drivers for Intel® Q45 Express Chipset

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