Primary Drive Stopped Booting after Removing Intel® Optane™ Memory
Content Type: Troubleshooting | Article ID: 000057370 | Last Reviewed: 08/04/2021
The primary system drive is not able to boot after removing the Intel® Optane™ Memory module from the system.
Note | Intel® Optane™ acceleration must be always disabled prior the removal of Intel® Optane™ memory from the system. The steps below can be followed to try to get access to the primary drive if the system stopped booting after Intel® Optane™ memory was removed without disabling it beforehand. However, keep in mind there are no official recovery methods that will guarantee the success of this operation. Having a backup of the data is always recommended. |
To try to boot the system and get access to the data in the primary drive, follow one of the options below. If the first option does not work, try the next one.
Hardware or BIOS changes
Booting into Safe Mode
Note | More details on how to enable Safe Mode from a black screen can be found in Start your PC in safe mode in Windows 10. |
Secondary drive