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How to Enable the Admin Account to Use Drag and Drop Intel® Optane™ Memory Pinning Capability

Content Type: Troubleshooting   |   Article ID: 000057204   |   Last Reviewed: 05/10/2023

Environment

Operating System

Windows 11, 64-bit*, Windows® 10, 64-bit*

Description

The drag and drop pinning capability in the Intel® Optane™ Memory and Storage Management application has a message stating Please log in as 'Administrator' to drag and drop files, folders or applications for pinning. Even if user account is listed as Administrator, error occurs.

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Resolution

The Pinning feature is not supported with the Intel® RST driver version 19.0 and greater
With the Intel® RST driver version 19.0 and greater, the Pinning feature is no longer supported. See more details in Changes for Intel® Optane™ Memory with the Intel® RST Driver Version 19.0 and Greater.

Activate Admin privileges for the user account by doing the following:

  1. Open Command Prompt with admin privileges.
    1. Press the Windows Key and type Command Prompt.
    2. Press Run as administrator.

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  2. Type the following command: net user administrator /active:yes.

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