Description of Error Codes 0xA0070002 and 0xA0040002 and how to resolve the issues
One of the following Error Codes was received when managing an Intel® Optane™ memory device: 0xA0070002, 0xA0040002.
The drive to be accelerated isn’t compatible with Intel Optane memory or the drive may be configured as an incompatible drive type.
Steps to resolve:
| Note | Back up all data/files before proceeding with the steps below. |
Drives that have been configured as the 'Dynamic' type are not supported for acceleration, these should be 'Basic' type.
Step 1: Confirm the drive type of the drive to be accelerated.
- Press “Windows Key + x” and select Disk Management.
- Confirm the listing for the drive to be accelerated under the Type column is Basic.
Step 2: If the drive is configured as the Dynamic type, this will need to be reconfigured as Basic to support Intel Optane Memory. The OS can be reinstalled or the use of a third-party tool may be able to make this conversion without installation
If the error persists or any additional help is needed, contact support under Memory and Storage.