Error Code 0xA0070002 or 0xA0040002 - Incompatible Drive Type with Intel® Optane™ Memory
Content Type: Error Messages | Article ID: 000056920 | Last Reviewed: 07/12/2021
One of the following Error Codes was received when managing an Intel® Optane™ memory device: 0xA0070002, 0xA0040002.
The drive to be accelerated isn’t compatible with Intel Optane memory or the drive may be configured as an incompatible drive type.
Steps to resolve:
| Note | Back up all data/files before proceeding with the steps below. |
Drives that have been configured as the 'Dynamic' type are not supported for acceleration, these should be 'Basic' type.
Step 1: Confirm the drive type of the drive to be accelerated.
Step 2: If the drive is configured as the Dynamic type, this will need to be reconfigured as Basic to support Intel Optane Memory. The OS can be reinstalled or the use of a third-party tool may be able to make this conversion without installation
If the error persists or any additional help is needed, contact support under Memory and Storage.