Article ID: 000056909 Content Type: Error Messages Last Reviewed: 09/04/2024

After Updating to Windows 10 (Build 2004) the Screen Goes Black When Moving the Mouse over Some Windows

Environment

Laptop model LENOVO_MT_81Q9_BU_idea_FM_Yoga C940-14IIL

Windows® 10 family

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Summary

When moving the mouse over windows, it makes the screen go black.

Description

After updating to Windows® 10 Build 2004 and while having the latest drivers, when moving the mouse over some windows the screen becomes black.

Resolution

Intel tested the driver reported to have the issue, but couldn't reproduce the behavior. This suggests this could be triggered by either the OS update process (from build 1909 to 2004) or even by the OEM customizations.

Contact your system manufacturer for additional support on this issue.

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