Article ID: 000056886 Content Type: Troubleshooting Last Reviewed: 09/01/2022

Windows* Intel® RAID Web Console 3 (RWC3) Crashes with Error Message “An Error Occurred” When Sending Test Email

Environment

Windows operating system Intel RAID Web Console 3 SMTP server that requires SSL/TLS using port 587.

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Summary

Explains how to avoid RWC3 from crashing when sending test email.

Description

On Windows* operating system, Intel® RAID Web Console 3 (RWC3) crashes with the following error message when sending test email using SMTP server that requires SSL/TLS:

An error occurred.

Sorry, the page you are looking for is currently not available.
Please try again later or Check LSAService and Nginxservice status

RWC3 is no longer usable until the system or LSAService is restarted.

Resolution

To avoid RWC3 from crashing, use SMTP server that does not require encryption or consider using a SMTP relay* .

Additional information

Intel RWC3 does not support using SMTP server that requires SSL/TLS encryption.

 

SMTP: Simple Mail Transfer Protocol
SSL: Secure Sockets Layer
TLS: Transport Layer Security

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