Summary
Troubleshooting for Windows® 10 crash in igdkmd64.sys with the error message: VIDEO_TDR_FAILURE while using Citrix Workspace client.
Description
The video driver regularly crashes in igdkmd64.sys with the error message VIDEO_TDR_FAILURE.
This is most easily reproducible using Citrix Workspace client.
Resolution
Intel investigated this issue by attempting to replicate it using graphics driver 27.20.100.8280 (latest as of 6/10/2020), yet in all the tests there was no crash or BSOD registered, thus it appears the issue is system specific.
Consult with your computer manufacturer directly if they have debugged this issue using your system's exact configuration (e.g. same motherboard/BIOS).