Article ID: 000056345 Content Type: Troubleshooting Last Reviewed: 02/06/2024

How to Get Log Files for the Intel® Graphics Command Center?

Environment

Intel Graphics Command Center 6th Generation Intel® Core™ platforms or newer Windows® 10 version 1709 or higher Windows® 10 DCH Intel® Graphics Driver version 25.20.100.6618 or newer

Windows® 10, 64-bit*

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Summary

Steps to retrieve Intel® Graphics Command Center logs.

Description

Issues encountered when using the Intel® Graphics Command Center application such as:

  • Settings not working as expected
  • Application crashing
  • Information not appearing in the application
  • Etc.
Resolution

Follow these step to find the logs for the Intel Graphics Command Center:

  1. Open File Explorer by pressing Win + E or by using the shortcut on the taskbar.
  2. Navigate to: C:\Users\[USERID]\AppData\Local\Packages\AppUp.IntelGraphicsExperience_8j3eq9eme6ctt\LocalState\Intel\GCC

    You can also copy and paste this location address into the navigation bar of File Explorer.

    Note[USERID] is the user account name from Windows.
  3. Attach the log files found in this folder from the day(s) the issue had occurred.