Support Knowledge Base

How to Get Log Files for the Intel® Graphics Command Center?

Content Type: Troubleshooting | Article ID: 000056345 | Last Reviewed: 02/06/2024

Description Resolution

Environment

Operating System

Windows® 10, 64-bit*

Intel Graphics Command Center 6th Generation Intel® Core™ platforms or newer Windows® 10 version 1709 or higher Windows® 10 DCH Intel® Graphics Driver version 25.20.100.6618 or newer

Description

Issues encountered when using the Intel® Graphics Command Center application such as:

Settings not working as expected
Application crashing
Information not appearing in the application
Etc.

Resolution

Follow these step to find the logs for the Intel Graphics Command Center:

Open File Explorer by pressing Win + E or by using the shortcut on the taskbar.
Navigate to: C:\Users\[USERID]\AppData\Local\Packages\AppUp.IntelGraphicsExperience_8j3eq9eme6ctt\LocalState\Intel\GCC
You can also copy and paste this location address into the navigation bar of File Explorer.

Note [USERID] is the user account name from Windows.
Attach the log files found in this folder from the day(s) the issue had occurred.

Related Products

This article applies to 21 products.

Intel® Iris® Plus Graphics 645 Intel® Iris® Plus Graphics 655 Intel® UHD Graphics 610 Intel® UHD Graphics 615 Intel® HD Graphics 500 Intel® HD Graphics 505 Intel® HD Graphics 510 Intel® UHD Graphics 620 Intel® UHD Graphics 630

Discontinued Products

Intel® Iris® Plus Graphics 640 Intel® Iris® Plus Graphics 650 Intel® HD Graphics 530 Intel® HD Graphics 610 Intel® HD Graphics 615 Intel® HD Graphics 620 Intel® HD Graphics 630 Intel® Iris® Graphics 540 Intel® Iris® Graphics 550 Intel® Iris® Pro Graphics 580 Intel® HD Graphics 515 Intel® HD Graphics 520

Need more help?

Contact support