Article ID: 000041268 Content Type: Troubleshooting Last Reviewed: 07/06/2022

PC Stutters/Freezes Upon Clicking When Using a Hybrid Graphics System

Environment

Intel® Graphics3rd party discrete graphics card Windows® 10 operating system

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Summary

Describes an issue where PC stutters when completing certain right-clicking options when using a hybrid graphics system.

Description

System freezes for about half a second causing the mouse cursor to stutter when clicking on the battery icon on the task bar or opening the display settings when using a hybrid (integrated + discrete) graphics system.

Resolution

Graphics drivers 15.65.5.4982 and newer resolve the right-click desktop issue (and some other right-click stutters). There are some remaining stuttering issues happening in various areas of the OS experience however, and Intel has concluded that the remaining stuttering is caused by a different component.
We recommend reporting any remaining stuttering issues directly to your manufacturer.

Refer to this community thread for more information: https://community.intel.com/t5/Graphics/dGPU-Switch-and-Freeze-Problem/td-p/463241

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