Troubleshooting for when the NUC goes to sleep and doesn't wake back up.
The Intel® NUC Kit works at first, but after a while it goes to sleep mode and it doesn't come back from it.
Steps to try when an Intel® NUC does not come back after going to sleep mode:
- If the issue occurred after any recent software update, Operating System update, or hardware or BIOS change, try to undo those changes.
- If using Windows® Operating Systems, check the Power Options on Power Options/Plan settings on Control Panel.
- Try using a different cable or connection type.
- Check the Power Settings/Eco Mode on the TV/Monitor. For instructions on how to check these settings, contact the TV/Monitor manufacturer.
- Load defaults settings in the NUC's BIOS:
- Press F2 during boot to enter BIOS Setup.
- Press F9 to set defaults.
- Press F10 to save and exit BIOS.
- If loading defaults BIOS does not help, check the power sleep states on the NUC.
Go to the BIOS and check the following settings:
- Advanced > Devices > Onboard Devices > Auto Turn On TV > Select From S3/S4/S5 Boot.
TV turns on when Intel® NUC is powered on or resumes from S3/S4/S5 state. - Advanced > Power > Secondary Power Settings (Right Section) > Deep S4/S5 > Select Disabled.
Disable to allow to wake up from other methods besides the power button. - Advanced > Power > Secondary Power Settings (Right Section) > USB S4/S5 Power > Enabled.
Enable the USB Port power in S4/S5 state. - Advanced > Power > Secondary Power Settings (Right Section) > Wake on USB from S5 > Enabled.
Enable Wake on USB from S5 state.
For more information regarding Intel NUC's BIOS settings, refer to BIOS Settings Glossary for Intel® NUC. - Advanced > Devices > Onboard Devices > Auto Turn On TV > Select From S3/S4/S5 Boot.
- Check correct voltage memory: Use the correct voltage memory modules for your Intel NUC. To find the memory requirement for your Intel NUC, go to System Memory Information for Intel® NUC Products.
- Check with the TV/monitor manufacturer for firmware updates that might help to solve the issue.
- Test the NUC with minimal configuration by removing all non-necessary components like USB devices, external hard drives, adapters and use only wired mouse and keyboard. This may help to diagnose if the issue is related to a particular component connected to the NUC.
- Uncheck or Check the Turn on fast startup in the Shutdown settings section.
- Install the Latest Graphics driver for the NUC. You can download the latest HD Graphics from the Download Center.
- Update the BIOS to the latest version.
- Perform a clean install of the OS.
If further assistance is needed, Contact Intel Support.