Article ID: 000039505 Content Type: Install & Setup Last Reviewed: 07/07/2021

How to Resolve Team and VLAN Configuration Issues for Windows® 10 1809 (RS5)

Environment

Windows® 10 supported Intel® Ethernet Adapters

windows10family

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Summary

Team and VLAN configuration issues for Windows® 10 1809 (RS5) will be resolved in the next software (SW) Release.

Description

Intel® Advanced Network Services (Intel® ANS) fails or hangs after operating system upgrade.

Resolution

If you upgrade your operating system from Windows® 10 RS4 to Windows® 10 RS5, or from Windows® 10 RS5 to Windows® 10 19H1, trying to create an Intel® Advanced Network Services (Intel® ANS) team or Virtual Local Area Network (VLAN) may fail or cause Microsoft PowerShell* to hang. Following the steps below will resolve the issue.

Note

Check out Windows® 10 Support for Intel® Ethernet Adapters first.

  1. If Microsoft PowerShell hangs, reboot your system.
  2. Uninstall Intel® PROSet and all of its subcomponents.
  3. Open the Windows Network and Sharing Center.
  4. On the left sidebar, click Change adapter settings.
  5. Double-click an Intel® Ethernet Adapter to open its properties.
  6. In the section below the This connection uses the following items caption, highlight Intel® Advanced Network Services Protocol and click Uninstall.
  7. Download the driver and run the Intel® PROSet installer (found in the APPS\PROSETDX\Winx64 folder) and follow the instructions in the install wizard.

If you are still experiencing the PowerShell hang issue when creating a Team or other ANS issues, contact Intel Customer Support with the Intel® System Support Utility log.

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