Skip To Main Content
Support Knowledge Base

Laptop and/or Desktop with Intel® Graphics are Unable to Detect an External Display

Content Type: Troubleshooting   |   Article ID: 000039215   |   Last Reviewed: 10/04/2023
Description Resolution

Environment

LaptopsIntel HD Graphics FamilySmart TelevisionsMonitor

Description

The monitor or TV has no video output when linked to a laptop or desktop when using an HDMI cable.

Resolution

If you are experiencing this issue, please check the following:

  • Update your graphics driver. Find more information on how to update your graphics driver.
  • Test a different TV/monitor and HDMI cable.
  • Update HDMI and TV firmware. For the firmware update, contact your laptop and TV manufacturer.
  • Test different display connections, such as VGA, DisplayPort or wireless display and adapters.
  • Check the port of the desktop/laptop if it's still functioning. 
    NoteYou can try to cold reboot the system to check if the port or the system is getting the correct power.

Check the display is enabled in the Intel® Graphics Command Center.

  1. From the Windows* Search bar, search for the Intel® Graphics Command Center. Double click the Intel® Graphics Command Center icon.
  2. Click Display.
  3. In the Connected Displays Window, click the three dot menu for the desired display.
  4. Click Enable.
NoteWe supply generic versions of graphics drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them.

If the issue still persists, contact the laptop manufacturer to check the device for known hardware issues.

Related Products

This article applies to 1 products.
Intel® HD Graphics 5500

Need more help?

Contact support
Contact support