How do I Determine why the Server Freezes After a Patch or Update?
Content Type: Install & Setup | Article ID: 000038696 | Last Reviewed: 08/06/2021
Server requires a reboot/reset when it tries to reboot during a Cluster Aware Update. The server showing it's powered off or it's powered on, but there is no video signal in the remote Keyboard-Mouse-Video (KVM).
In order to determine the scope of the issue, it's necessary to revise the BIOS version and the Sysinfo log to discard any hardware failure.
To get the requested information for the Sysinfo log, follow these steps:
If more information is needed, refer to the user guide:
User Guide for Intel System Information Retrieval Utility (Sysinfo)
After a physical revision and according to the results from the Sysinfo logs, Microsoft support has concluded the issue is with corrupt OS files.