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Intel® NUC is Not Running as Intended

Content Type: Troubleshooting | Article ID: 000038536 | Last Reviewed: 02/18/2022

Description Resolution

Windows® 10, 64-bit*

Description

The machine not running as intended, moves very sluggishly. Software is responding very slowly.

Basic troubleshooting tips to improve performance:

Check for the latest Windows updates.
Install the latest drivers.
- Options:
  1. Use Intel® Driver & Support Assistant (Intel® DSA) to scan the computer for the latest drivers available.
  2. Search and download an drivers from Intel® Download Center.
Revert BIOS to default values:
1. Press F2 during boot to enter BIOS Setup.
2. Press F9 to set defaults.
3. Press F10 to save and exit BIOS.
Ensure RAM is compatible.
1. Visit System Memory Information for specs
2. Test RAM using test program like Memtest86+*
Upgrade BIOS using BIOS Update Instructions for Intel® NUC.
Test the Intel® NUC's processor using Intel® Processor Diagnostic Tool.
- The purpose of the Intel® Processor Diagnostic Tool is to verify the functionality of an Intel® microprocessor. The diagnostic tool checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor.
Check for Hard drive errors:
1. Contact the hard drive manufacturer for instructions
2. Update HD/SSD firmware from manufacture's website
Revert Operating System to previous restore point using Refresh/Reset/Restore option in Windows*.
1. Visit How to refresh, reset, or restore your PC from Microsoft

This article applies to 32 products.

Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with Intel® Atom® Processors Intel® NUC Kit with Intel® Celeron® Processors Intel® NUC Kit with Intel® Pentium® Processors Legacy Intel® NUC Kits

Intel® NUC Kit NUC5i3MYHE Intel® NUC Kit NUC5i3RYH Intel® NUC Kit NUC5i3RYHS Intel® NUC Kit NUC5i3RYHSN Intel® NUC Kit NUC5i3RYK Intel® NUC Kit NUC5i5MYHE Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC5i5RYHS Intel® NUC Kit NUC5i5RYK Intel® NUC Kit NUC5i7RYH Intel® NUC Kit NUC6i3SYH Intel® NUC Kit NUC6i3SYK Intel® NUC Kit NUC6i5SYH Intel® NUC Kit NUC6i5SYK Intel® NUC Kit NUC6i7KYK Intel® NUC Kit DE3815TYKHE Intel® NUC Kit NUC6CAYH Intel® NUC Kit D34010WYK Intel® NUC Kit D34010WYKH Intel® NUC Kit D54250WYK Intel® NUC Kit D54250WYKH Intel® NUC Kit DC3217BY Intel® NUC Kit DC3217IYE Intel® NUC Kit DC53427HYE Intel® NUC Kit DCCP847DYE Intel® NUC Kit DN2820FYKH

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