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Intel® NUC Can't Detect Installed Memory

Content Type: Troubleshooting   |   Article ID: 000038335   |   Last Reviewed: 02/10/2023
Description Resolution

Description

  • Memory modules aren't detected and the Intel® NUC won't start.
  • NUC works when using only 1 memory module, but issue occurs when using 2 memory modules on NUC.
  • LED blinks.

Resolution

  1. Remove and reseat the memory.
  2. Make sure the contacts on the memory and the socket are clean.
  3. Check for physical damage on the memory slots and the whole NUC unit.
  4. Check for a faulty memory module by trying the memory in a known good system.
  5. Try memory modules that are known to be good (they work in a different system).

If the Intel NUC has two memory slots:

  • Try using just one memory module at a time, first in the upper slot and then in the lower slot.
  • Try using memory modules from the same manufacturer with the same part number and speed.
NoteThe use of two different memory modules may prevent the NUC from starting. Installing an incompatible or detective module will stop the NUC from booting.

Related Products

This article applies to 32 products.
Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with Intel® Atom® Processors Intel® NUC Kit with Intel® Celeron® Processors Intel® NUC Kit with Intel® Pentium® Processors Legacy Intel® NUC Kits

Discontinued Products

Intel® NUC Kit NUC5i3MYHE Intel® NUC Kit NUC5i3RYH Intel® NUC Kit NUC5i3RYHS Intel® NUC Kit NUC5i3RYHSN Intel® NUC Kit NUC5i3RYK Intel® NUC Kit NUC5i5MYHE Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC5i5RYHS Intel® NUC Kit NUC5i5RYK Intel® NUC Kit NUC5i7RYH Intel® NUC Kit NUC6i3SYH Intel® NUC Kit NUC6i3SYK Intel® NUC Kit NUC6i5SYH Intel® NUC Kit NUC6i5SYK Intel® NUC Kit NUC6i7KYK Intel® NUC Kit DE3815TYKHE Intel® NUC Kit NUC6CAYH Intel® NUC Kit D34010WYK Intel® NUC Kit D34010WYKH Intel® NUC Kit D54250WYK Intel® NUC Kit D54250WYKH Intel® NUC Kit DC3217BY Intel® NUC Kit DC3217IYE Intel® NUC Kit DC53427HYE Intel® NUC Kit DCCP847DYE Intel® NUC Kit DN2820FYKH

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