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System Hangs When Opening Applications Using Intel® Processor

Content Type: Troubleshooting   |   Article ID: 000037792   |   Last Reviewed: 10/26/2021
Description Resolution

Environment

Intel Processors  

Description

Opening WhatsApp Web* and Google Chrome* applications causes the system to freeze.

Resolution

Follow the steps below:

  • The first four troubleshooting tips below can help if the application uses network/internet connections.
    • Clear cache.
    • Check network proxy.
    • Disable firewall in Windows*.
    • Check Internet connection.
  • Remove any programs on the system that you do not use or do not recognize, especially if you recently installed something before the issue started.
  • Check the health of the storage.
    • Run Error Check on the drives.
    • For Intel® SSDs, use the Intel® Memory and Storage Tool to run diagnostics on the drive. (Update the firmware at a later time if needed, but do not update during the troubleshooting because this may introduce new problems.)
    • For non-Intel SSDs, there might be a similar tool from the manufacturer.
  • Check for updates/patches If the application has an update process.
  • Verify that the latest version of the third-party software application is installed.
  • Perform Windows updates.

Related Products

This article applies to 50 products.
Intel® Celeron® Processor 1000 Series Intel® Celeron® Processor 2000 Series Intel® Celeron® Processor 3000 Series Intel® Celeron® Processor 4000 Series Intel® Celeron® Processor 5000 Series Intel® Celeron® Processor G Series Intel® Celeron® Processor J Series Intel® Celeron® Processor N Series Intel® Pentium® Gold Processor Series Intel® Pentium® Processor 1000 Series Intel® Pentium® Processor 2000 Series Intel® Pentium® Processor 3000 Series Intel® Pentium® Processor 4000 Series Intel® Pentium® Processor D Series Intel® Pentium® Processor G Series Intel® Pentium® Processor J Series Intel® Pentium® Processor N Series Intel® Pentium® Silver Processor Series 4th Generation Intel® Core™ i3 Processors 10th Generation Intel® Core™ i3 Processors 10th Generation Intel® Core™ i5 Processors 10th Generation Intel® Core™ i7 Processors 10th Generation Intel® Core™ i9 Processors 11th Generation Intel® Core™ i3 Processors 11th Generation Intel® Core™ i5 Processors 11th Generation Intel® Core™ i7 Processors 11th Generation Intel® Core™ i9 Processors 4th Generation Intel® Core™ i5 Processors 4th Generation Intel® Core™ i7 Processors 5th Generation Intel® Core™ i3 Processors 5th Generation Intel® Core™ i5 Processors 5th Generation Intel® Core™ i7 Processors 6th Generation Intel® Core™ i3 Processors 6th Generation Intel® Core™ i5 Processors 6th Generation Intel® Core™ i7 Processors 7th Generation Intel® Core™ i3 Processors 7th Generation Intel® Core™ i5 Processors 7th Generation Intel® Core™ i7 Processors 8th Generation Intel® Core™ i3 Processors 8th Generation Intel® Core™ i5 Processors 8th Generation Intel® Core™ i7 Processors 8th Generation Intel® Core™ i9 Processors Intel® Core™ X-series Processors 9th Generation Intel® Core™ i3 Processors 9th Generation Intel® Core™ i5 Processors 9th Generation Intel® Core™ i7 Processors 9th Generation Intel® Core™ i9 Processors

Discontinued Products

Legacy Intel® Celeron® Processor Legacy Intel® Pentium® Processor Legacy Intel® Core™ Processors

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