Blank screen when launching Keyboard Video Mouse (KVM) console
Content Type: Install & Setup | Article ID: 000037564 | Last Reviewed: 09/27/2021
Getting blank screen when Keyboard Video Mouse (KVM) launch console is clicked for all Intel® Server Boards; unable to launch.
Troubleshooting
Power off the server and remove the Alternating Current (AC) power from the Intel® Server Board. Then remove and reinstall the RMM module on the Intel Server Board.
Note | The remote KVM session is available even when the server is powered off (in stand-by mode). No restart of the remote KVM session is required during a server reset or power on/off. A BMC reset—for example, due to a BMC watchdog initiated reset or BMC reset after BMC firmware update—requires the session to be reestablished. KVM sessions persist across system reset, but not across an AC power loss. |
Easy fix
Unplug and re-plug the AC power supply to reset the KVM session and re-launch KVM.