Article ID: 000037208 Content Type: Troubleshooting Last Reviewed: 03/20/2023

Intel® NUC Showing a Black Screen after Closing a Netflix* Video

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Summary

Steps to resolve black screen after closing Netflix* video

Description

Seeing black screen right after closing a video that was playing from Netflix*.

Resolution

To resolve issue where a black screen is shown after closing a Netflix* video:

  1. Install the latest version of the BIOS. Latest BIOS available on Intel Download Center.
  2. Install the latest graphics driver. The latest Graphics Drivers can be found on our Download Center.
  3. Play any movie from Netflix* after following the prior steps.

If the issue persists, Test another video streaming service such as YouTube* or Amazon* to see if the issue is happening with other sites.

If the previous steps don't resolve the issue, contact Intel Customer Support.

Additional information

Driver or BIOS update required.

Related Products

This article applies to 54 products

Intel® NUC 8 Mainstream-G mini PC (NUC8i3INH)