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Intel® NUC Showing a Black Screen after Closing a Netflix* Video

Content Type: Troubleshooting | Article ID: 000037208 | Last Reviewed: 03/20/2023

Description Resolution Additional information

Description

Seeing black screen right after closing a video that was playing from Netflix*.

To resolve issue where a black screen is shown after closing a Netflix* video:

Install the latest version of the BIOS. Latest BIOS available on Intel Download Center.
Install the latest graphics driver. The latest Graphics Drivers can be found on our Download Center.
Play any movie from Netflix* after following the prior steps.

If the issue persists, Test another video streaming service such as YouTube* or Amazon* to see if the issue is happening with other sites.

If the previous steps don't resolve the issue, contact Intel Customer Support.

Driver or BIOS update required.

This article applies to 56 products.

Intel® NUC 8 Enthusiast, a Mini PC with Windows 10 Home - NUC8i7HVKVAW Intel® NUC 8 Mainstream-G mini PC (NUC8i3INH) Intel® NUC Mini PC with Intel® Celeron® Processors Intel® NUC Mini PC with Intel® Pentium® Processors Intel® NUC Board with 5th Generation Intel® Core™ Processors Intel® NUC Board NUC9V7QNB Intel® NUC Board NUC9VXQNB Intel® NUC Board NUC9i5QNB Intel® NUC Board NUC9i7QNB Intel® NUC Board NUC9i9QNB Intel® NUC Board with Intel® Atom® Processors Intel® NUC Board DE3815TYBE Intel® NUC Board with Intel® Celeron® Processors Intel® NUC Board with Intel® Pentium® Processors Legacy Intel® NUC Board Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with Intel® Atom® Processors Intel® NUC Kit with Intel® Celeron® Processors Intel® NUC Kit with Intel® Pentium® Processors Legacy Intel® NUC Kits

Intel® NUC Kit NUC5PGYH Intel® NUC Board NUC5i3MYBE Intel® NUC Board NUC5i5MYBE Intel® NUC Board D33217CK Intel® NUC Board D33217GK Intel® NUC Board D34010WYB Intel® NUC Board D53427RKE Intel® NUC Board D54250WYB Intel® NUC Board DCP847SKE Intel® NUC Kit NUC5i3MYHE Intel® NUC Kit NUC5i3RYH Intel® NUC Kit NUC5i3RYHS Intel® NUC Kit NUC5i3RYHSN Intel® NUC Kit NUC5i3RYK Intel® NUC Kit NUC5i5MYHE Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC5i5RYHS Intel® NUC Kit NUC5i5RYK Intel® NUC Kit NUC5i7RYH Intel® NUC Kit NUC6i3SYH Intel® NUC Kit NUC6i3SYK Intel® NUC Kit NUC6i5SYH Intel® NUC Kit NUC6i5SYK Intel® NUC Kit NUC6i7KYK Intel® NUC Kit DE3815TYKHE Intel® NUC Kit NUC6CAYH Intel® NUC Kit D34010WYK Intel® NUC Kit D34010WYKH Intel® NUC Kit D54250WYK Intel® NUC Kit D54250WYKH Intel® NUC Kit DC3217BY Intel® NUC Kit DC3217IYE Intel® NUC Kit DC53427HYE Intel® NUC Kit DCCP847DYE Intel® NUC Kit DN2820FYKH

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