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What to Do When the Screen Goes Blank Using HDMI on Intel® NUC Kit

Content Type: Troubleshooting   |   Article ID: 000036535   |   Last Reviewed: 02/26/2024
Description Resolution

Environment

Operating System

Windows 11* Family, Windows® 10, 64-bit*
May apply to all Intel® NUC products

Description

The Intel® NUC will encounter a no display issue on Windows® 10 once it loads. This problem only appears when the HD Graphics driver is installed. Other OS's such as Linux work fine.

Issue experienced: The display suddenly goes blank when using the HDMI® port.

Resolution

Perform the troubleshooting steps below to diagnose and fix the problem.

  1. Test the NUC and monitor with another monitor or PC respectively to verify that they are working.
  2. Update the HDMI firmware.
  3. Install the Latest Graphics driver for the NUC. You can download the latest HD Graphics from the Download Center.
  4. Use the HD Graphics driver for the CPU of the NUC as an alternative.
  5. Update the BIOS to the latest version. You can download the latest BIOS from the Download Center.
  6. Uncheck or Check the Turn on fast startup in the Shutdown settings section.
  7. Perform a clean install of the OS.

Note that the compatibility of NUC and HDMI monitors are not all tested. If the NUC and HDMI monitor work with different devices, you may have a compatibility issue. Visit this link for the Tested Peripherals and Software for Intel® Products.

If further assistance is needed, Contact Intel Support.

Related Products

This article applies to 31 products.
Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with Intel® Atom® Processors Legacy Intel® NUC Kits Intel® NUC Mini PC with Intel® Pentium® Processors

Discontinued Products

Intel® NUC Kit NUC5i3MYHE Intel® NUC Kit NUC5i3RYH Intel® NUC Kit NUC5i3RYHS Intel® NUC Kit NUC5i3RYHSN Intel® NUC Kit NUC5i3RYK Intel® NUC Kit NUC5i5MYHE Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC5i5RYHS Intel® NUC Kit NUC5i5RYK Intel® NUC Kit NUC5i7RYH Intel® NUC Kit NUC6i3SYH Intel® NUC Kit NUC6i3SYK Intel® NUC Kit NUC6i5SYH Intel® NUC Kit NUC6i5SYK Intel® NUC Kit NUC6i7KYK Intel® NUC Kit DE3815TYKHE Intel® NUC Kit D34010WYK Intel® NUC Kit D34010WYKH Intel® NUC Kit D54250WYK Intel® NUC Kit D54250WYKH Intel® NUC Kit DC3217BY Intel® NUC Kit DC3217IYE Intel® NUC Kit DC53427HYE Intel® NUC Kit DCCP847DYE Intel® NUC Kit DN2820FYKH Intel® NUC Kit NUC5PGYH

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