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Getting Blank Screen When Launching KVM Console

Content Type: Install & Setup   |   Article ID: 000036215   |   Last Reviewed: 10/31/2022
Description Resolution

Environment

 

Description

Getting blank screen when KVM launch console is clicked for all server boards

Resolution

  1. Check the BMC Settings and confirm all other features are working fine on BMC web console.
  2. Confirm if the RMM module is installed.
  3. Confirm if the latest Java Development Kit (JDK) is installed. If not suggest installing the latest version JDK.
  4. Check if the KVM launch console is working on a different system. If Yes, inform the customer the issue is with his client machine and he needs to check with the system admin for settings.

If No, follow the below steps.

  1. Power off the server and remove the Alternating Current (AC) power from the server board. Then remove and reinstall the RMM module on the server board.
    Note

    The remote KVM session is available even when the server is powered off (in standby mode). No restart of the remote KVM session is required during a server reset or power on/off. A BMC reset – for example, due to a BMC watchdog-initiated reset or BMC reset after a BMC firmware update – does require the session to be re-established. KVM sessions persist across system reset, but not across an AC power loss.

  2. Login to the BMC web console and check if the KVM launch console works and if the customer is able to get KVM access.

Resolution: Unplug and re-plug the AC power supply to reset the KVM session and re-launch KVM

If the issue still persists, please contact Intel Support

Related Products

This article applies to 161 products.
Intel® Data Center Systems for HCI, certified for Microsoft Azure Stack HCI Intel® Data Center Systems for HCI, certified for Nutanix Enterprise Cloud Platform Intel® Data Center Systems for HCI, certified for VMware vSAN Intel® Server Board D40AMP Intel® Server Board D50DNP Intel® Server Board D50TNP Intel® Server Board M10JNP Intel® Server Board M10JNP2SB Intel® Server Board M20NTP Intel® Server Board M50CYP Intel® Server Board M50FCP Intel® Server Board S1400SP Family Intel® Server Board S1400SP2 Intel® Server Board S1400SP4 Intel® Server Board S2600BPR Intel® Server Board S2600KP Family Intel® Server Board S2600ST Intel® Server Board S2600TP Family Intel® Server Board S2600WFR Intel® Server Board S2600WFTF Family Intel® Server Board S2600WFTF Intel® Server M20NTP Family Intel® Server M50CYP Family Intel® Server M50FCP Family Intel® Server System M20MYP Family Intel® Server System M50FCP1UR Family Intel® Server System M50FCP2UR Family Intel® Server System M70KLP Family Intel® Server System R1000SP Family Intel® Server System R1208SP2SHBN Intel® Server System R1208SP2SHOC Intel® Server System R1208SP4SHBN Intel® Server System R1208SP4SHOC Intel® Server System R1304SP2SFBN Intel® Server System R1304SP2SHBN Intel® Server System R1304SP2SHOC Intel® Server System R1304SP4SFBN Intel® Server System R1304SP4SHBN Intel® Server System R1304SP4SHOC Intel® Server System R1000SPO Family Intel® Server System R1208SPOSHOR Intel® Server System R1208SPOSHORR Intel® Server System R1304SPOSHBN Intel® Server System R1304SPOSHBNR Intel® Server System R1304SPOSHOR Intel® Server System R1304SPOSHORR Intel® Server System R1000WFR Family Intel® Server System R2000WFR Family Intel® Server System R2208WFSZ Intel® Server System R2000WFTF Family Intel® Server System R2208WTTVS Intel® Storage System RAF1000JSP Family

Discontinued Products

Intel® Server Board D40AMP1SB Intel® Server Board S1200SP Family Intel® Server Board S1200SPL Intel® Server Board S1200SPLR Intel® Server Board S1200SPO Intel® Server Board S1200SPOR Intel® Server Board S1200SPS Intel® Server Board S1200SPSR Intel® Server Board S2600BPB Intel® Server Board S2600BPBR Intel® Server Board S2600BPQ Intel® Server Board S2600BPQR Intel® Server Board S2600BPS Intel® Server Board S2600BPSR Intel® Server Board S2600CW Family Intel® Server Board S2600CW2 Intel® Server Board S2600CW2R Intel® Server Board S2600CW2S Intel® Server Board S2600CW2SR Intel® Server Board S2600CWT Intel® Server Board S2600CWTR Intel® Server Board S2600CWTS Intel® Server Board S2600CWTSR Intel® Server Board S2600KP Intel® Server Board S2600KPF Intel® Server Board S2600KPFR Intel® Server Board S2600KPR Intel® Server Board S2600STB Intel® Server Board S2600STBR Intel® Server Board S2600STK Intel® Server Board S2600STQ Intel® Server Board S2600STQR Intel® Server Board S2600STS Intel® Server Board S2600TP Intel® Server Board S2600TPF Intel® Server Board S2600TPFR Intel® Server Board S2600TPR Intel® Server Board S2600WF0 Intel® Server Board S2600WF0R Intel® Server Board S2600WFQ Intel® Server Board S2600WFQR Intel® Server Board S2600WFT Intel® Server Board S2600WFTR Intel® Server Board S2600WT Family Intel® Server Board S2600WT2 Intel® Server Board S2600WT2R Intel® Server Board S2600WTT Intel® Server Board S2600WTTR Intel® Server Board S7200AP Family Intel® Server Board S7200AP Intel® Server Board S7200APR Intel® Server System M20MYP1UR Intel® Server System LWP1304YR561601 Intel® Server System R1208WFQYSR Intel® Server System R1208WFTYS Intel® Server System R1208WFTYSR Intel® Server System R1304WF0YS Intel® Server System R1304WF0YSR Intel® Server System R1304WFTYS Intel® Server System R1304WFTYSR Intel® Server System R1000WT Family Intel® Server System R1208WT2GS Intel® Server System R1208WT2GSR Intel® Server System R1208WTTGS Intel® Server System R1208WTTGSBPP Intel® Server System R1208WTTGSR Intel® Server System R1304WT2GS Intel® Server System R1304WT2GSR Intel® Server System R1304WTTGS Intel® Server System R1304WTTGSR Intel® Server System ASB2208WFAFC1 Intel® Server System ASB2208WFAFP1 Intel® Server System LWP2208ZR561603 Intel® Server System LWP2208ZR581202 Intel® Server System LWP2216ZR561204 Intel® Server System LWP2216ZR561205 Intel® Server System R2208WF0ZS Intel® Server System R2208WF0ZSR Intel® Server System R2208WFDZS Intel® Server System R2208WFQZS Intel® Server System R2208WFQZSR Intel® Server System R2208WFSZS Intel® Server System R2208WFTZS Intel® Server System R2208WFTZSR Intel® Server System R2224WFQZS Intel® Server System R2224WFTZS Intel® Server System R2224WFTZSR Intel® Server System R2308WFTZS Intel® Server System R2308WFTZSR Intel® Server System R2312WF0NP Intel® Server System R2312WF0NPR Intel® Server System R2312WFQZS Intel® Server System R2312WFTZS Intel® Server System R2312WFTZSR Intel® Server System R2000WT Family Intel® Server System R2208WT2YS Intel® Server System R2208WT2YSR Intel® Server System R2208WTTYC1 Intel® Server System R2208WTTYC1R Intel® Server System R2208WTTYS Intel® Server System R2208WTTYSR Intel® Server System R2224WTTYS Intel® Server System R2224WTTYSR Intel® Server System R2308WTTYS Intel® Server System R2308WTTYSR Intel® Server System R2312WTTYS Intel® Server System R2312WTTYSR Intel® Server System R2600SR Family Intel® Storage System RAF1000JSP

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