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Integrated Intel® Ethernet Ports on Motherboard are not Working

Content Type: Troubleshooting | Article ID: 000033602 | Last Reviewed: 07/12/2021

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Description

The Intel® Ethernet Port of Intel® Ethernet Controller is not working.

Test the system with another working LAN cable.
Hold the power button until the system powers off. Turn on the computer after a few minutes.
Update the Ethernet driver for your Intel® Ethernet Controller.
If the Ethernet driver is already up to date, perform a clean driver installation:
- Uninstall the current driver, restart the computer, and reinstall it.
Update the operating system (OS) to the latest version.
Load BIOS (Basic Input/Output System) defaults.¹
If available, update the system BIOS to the latest version.¹

¹ Check the motherboard manufacturer site for BIOS and driver updates, including the instructions on how to update BIOS or load BIOS defaults.

If further assistance is required, contact the motherboard manufacturer.

This article applies to 18 products.

Intel® 82579 Gigabit Ethernet Controller Intel® 82579LM Gigabit Ethernet PHY Intel® 82579V Gigabit Ethernet PHY Intel® Ethernet Controller I225 Series Intel® Ethernet Controller X540 Intel® Ethernet Controller X540-AT2 Intel® Ethernet Controller X550 Intel® Ethernet Controller X550-AT Intel® Ethernet Controller X550-AT2 Intel® Ethernet Controller X550-BT2 Intel® Ethernet Controller X710 Intel® Ethernet Controller X710-AM2 Intel® Ethernet Controller X710-BM2 Intel® Ethernet Controller XL710 Intel® Ethernet Controller XL710-AM1 Intel® Ethernet Controller XL710-AM2 Intel® Ethernet Controller XL710-BM1 Intel® Ethernet Controller XL710-BM2

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