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Intel® NUC: BitLocker Recovery Key is Requested on Start

Content Type: Troubleshooting   |   Article ID: 000033511   |   Last Reviewed: 02/21/2024
Description Resolution Additional information

Description

  • The computer requests the BitLocker recovery key every time it boots
  • You can't proceed beyond the BitLocker recovery screen

Resolution

To find the BitLocker recovery key that you'll need to unlock the disc, follow the instructions below.

The BitLocker key can be stored in several locations:

  • Your Microsoft account - The most likely place you'll find the key. Follow the link to sign into your Microsoft account and see your recovery key(s). You will need to do this on another device.
  • On a printout or text file on another computer that you saved - If you activated BitLocker, you may have saved the recovery key as a printout or on a trusted person's computer
  • On a USB flash drive
  • In a Microsoft* Azure Active Directory account (unlikely) - If you ever signed into an organization using a work or school email account, there's a chance your recovery key could be stored in that organization's Microsoft Azure Active Directory account.
  • Held by your system administrator (unlikely) - If your device is connected to a domain, ask your system administrator for the recovery key. 

Steps to permanently disable BitLocker drive encryption technology in Windows*:

  1. Right-click Windows Menu > select Apps and Features.
  2. Click Update & Security.
  3. Turn off the Device Encryption.

In the event you can't do the above because the keyboard and mouse doesn't work:

  • Press and hold the power button for 3 seconds after switching the system off.

Additional information

If you are unable to locate a BitLocker recovery key, you may need to reset your device.

NoteResetting your device will remove all or your files and information.

Related Information

If you're interested in reading how BitLocker could have been activated on your device. Read the Microsoft article, How was BitLocker activated on my device?

Related Products

This article applies to 74 products.
Intel® NUC Mini PC with Intel® Pentium® Processors Intel® Compute Stick with 6th Generation Intel® Core™ Processors Intel® Compute Stick with Intel® Atom® Processors Intel® Compute Stick STK1A32SC Intel® Compute Stick STK1AW32SC Intel® NUC Laptop Elements Intel® NUC P14E Laptop Element - CMCN1CC Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with Intel® Atom® Processors Legacy Intel® NUC Kits Intel® NUC M15V Laptop Kit Intel® NUC Board DE3815TYBE

Discontinued Products

Intel® NUC Kit NUC5PGYH Intel® Compute Stick STK2m364CC Intel® Compute Stick STK2m3W64CC Intel® Compute Stick STK2mv64CC Intel® Compute Stick STCK1A32WFC Intel® Compute Stick STCK1A8LFC Intel® NUC Kit NUC5i3MYHE Intel® NUC Kit NUC5i3RYH Intel® NUC Kit NUC5i3RYHS Intel® NUC Kit NUC5i3RYHSN Intel® NUC Kit NUC5i3RYK Intel® NUC Kit NUC5i5MYHE Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC5i5RYHS Intel® NUC Kit NUC5i5RYK Intel® NUC Kit NUC5i7RYH Intel® NUC Kit NUC6i3SYH Intel® NUC Kit NUC6i3SYK Intel® NUC Kit NUC6i5SYH Intel® NUC Kit NUC6i5SYK Intel® NUC Kit NUC6i7KYK Intel® NUC Kit DE3815TYKHE Intel® NUC Kit D34010WYK Intel® NUC Kit D34010WYKH Intel® NUC Kit D54250WYK Intel® NUC Kit D54250WYKH Intel® NUC Kit DC3217BY Intel® NUC Kit DC3217IYE Intel® NUC Kit DC53427HYE Intel® NUC Kit DCCP847DYE Intel® NUC Kit DN2820FYKH Intel® NUC 9 Extreme Laptop Kit Intel® NUC 9 Extreme Laptop Kit - LAPQC71A Intel® NUC 9 Extreme Laptop Kit - LAPQC71B Intel® NUC 9 Extreme Laptop Kit - LAPQC71C Intel® NUC 9 Extreme Laptop Kit - LAPQC71D Intel® NUC M15 Laptop Kit Intel® NUC M15 Laptop Kit - EVO LAPBC510 Intel® NUC M15 Laptop Kit - EVO LAPBC710 Intel® NUC M15 Laptop Kit - EVO LAPRC510 Intel® NUC M15 Laptop Kit - EVO LAPRC710 Intel® NUC M15 Laptop Kit - LAPBC510 Intel® NUC M15 Laptop Kit - LAPBC710 Intel® NUC M15 Laptop Kit - LAPRC510 Intel® NUC M15 Laptop Kit - LAPRC710 Intel® NUC M15V Laptop Kit - LAPBC5V0 Intel® NUC M15V Laptop Kit - LAPBC7V0 Intel® NUC X15 Laptop Kit Intel® NUC X15 Laptop Kit - LAPAC71G Intel® NUC X15 Laptop Kit - LAPAC71H Intel® NUC X15 Laptop Kit - LAPKC51E Intel® NUC X15 Laptop Kit - LAPKC71E Intel® NUC X15 Laptop Kit - LAPKC71F Intel® NUC Board NUC5i3MYBE Intel® NUC Board NUC5i5MYBE Intel® NUC Board D33217CK Intel® NUC Board D33217GK Intel® NUC Board D34010WYB Intel® NUC Board D53427RKE Intel® NUC Board D54250WYB Intel® NUC Board DCP847SKE

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