Error - Could not open NCS device
Content Type: Troubleshooting | Article ID: 000033151 | Last Reviewed: 02/01/2020
What are you seeing?
User is unable to run the samples and see: Error - Could not open NCS device error.
How to fix it:
The Intel® Movidius™ Neural Compute SDK includes sample code for developers to run in these circumstances.
To resolve this, ensure the device is connected to your computer and is detected by Ubuntu* with the lsusb command.
$ lsusb | grep 03e7
Bus 003 Device 006: ID 03e7:2485
| Note | If the device is detected and the device ID is 03e7:2485 you are using the Intel® Neural Compute Stick 2 (Intel® NCS 2). The Intel® NCS 2 is not supported by the Intel® Movidius™ Neural Compute SDK, you will need to download and install the Intel® Distribution of OpenVINO™ toolkit. Take a look at the get started guide for the Intel® Neural Compute Stick 2. |
If the device is not detected by the lsusb command, check the following: