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Why is the Intel® Driver & Support Assistant Unable to Update the Intel® Management Engine Driver?

Content Type: Troubleshooting   |   Article ID: 000033061   |   Last Reviewed: 11/02/2021
Description Resolution Additional information

Description

Unable to install the Intel® Management Engine driver using the Intel® Driver & Support Assistant (IDSA). Unable to re-write the existing version.

Resolution

Make sure that the following configurations are set on the Intel® NUC Kit:

Confirm the latest BIOS is installed for your NUC system and load BIOS defaults. Here you can access the BIOS Update Instructions for Intel® NUC.
The BIOS will contain the latest firmware required for the latest  Intel® Management Engine (ME) driver.

To install the latest version of the Intel® Management Engine:

  1. Go to Control Panel
  2. Click on Programs
  3. Click on Uninstall a program
  4. Select Intel Management Engine and uninstall it (uninstall all current versions if multiple are listed)
  5. Download the latest version of the Intel Management engine driver for your Intel® NUC system
  6. Install the new version

Additional information

  • If there is still an issue installing an updated Intel® Management Engine driver, go to the Device Manager and check the status for System Devices > Intel® Management Engine Interface.
  • If there is a yellow bang and the status shows Code 10 (right-click and select Properties), there may be an issue with the operating system. If you are using a pre-existing image or clone, it is recommend to do a clean OS installation from Microsoft. 
  • If there is a yellow bang and the status shows Code 43 (right-click and select Properties), there may be a hardware issue, in that case contact Intel Customer Support.  

 

Related Products

This article applies to 33 products.
Intel® NUC Kit with 5th Generation Intel® Core™ Processors Intel® NUC Kit with 6th Generation Intel® Core™ Processors Intel® NUC Kit with Intel® Atom® Processors Intel® NUC Kit with Intel® Celeron® Processors Intel® NUC Kit with Intel® Pentium® Processors Legacy Intel® NUC Kits Intel® Management Engine

Discontinued Products

Intel® NUC Kit NUC5i3MYHE Intel® NUC Kit NUC5i3RYH Intel® NUC Kit NUC5i3RYHS Intel® NUC Kit NUC5i3RYHSN Intel® NUC Kit NUC5i3RYK Intel® NUC Kit NUC5i5MYHE Intel® NUC Kit NUC5i5RYH Intel® NUC Kit NUC5i5RYHS Intel® NUC Kit NUC5i5RYK Intel® NUC Kit NUC5i7RYH Intel® NUC Kit NUC6i3SYH Intel® NUC Kit NUC6i3SYK Intel® NUC Kit NUC6i5SYH Intel® NUC Kit NUC6i5SYK Intel® NUC Kit NUC6i7KYK Intel® NUC Kit DE3815TYKHE Intel® NUC Kit NUC6CAYH Intel® NUC Kit D34010WYK Intel® NUC Kit D34010WYKH Intel® NUC Kit D54250WYK Intel® NUC Kit D54250WYKH Intel® NUC Kit DC3217BY Intel® NUC Kit DC3217IYE Intel® NUC Kit DC53427HYE Intel® NUC Kit DCCP847DYE Intel® NUC Kit DN2820FYKH

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