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How to Fix Stuttering Issues While Gaming

Content Type: Troubleshooting   |   Article ID: 000032169   |   Last Reviewed: 04/17/2024
Description Resolution

Environment

Operating System

Windows® 10, 64-bit*

Description

While gaming, the user experiences one or more of the following: stuttering, flickering, scratching at an image level. 

Resolution

  1. Confirm there are no BIOS or Operating System updates missing.
  2. Update the Intel® Processor Graphics driver.
  3. Check the power plan settings.
    • Press Windows + R.
    • In the Run window, type powercfg.cpl and press OK.
    • Under Choose or customize a power plan, the currently selected power plan is displayed (set to Balanced by default). To the right of the current power plan, select the option for Change plan settings.
    • Click Change advanced power settings.
    • Scroll down, find Processor power management and expand it.
    • Expand Maximum processor state.
    • Double-click On battery and set the value to 100, then do the same for Plugged in.
    • Click Apply, then click OK to exit.
  4. Turn off the Windows Game Bar and Game DVR.
    • Press Windows + S.
    • In the Windows search box type Game bar settings and press Enter.
    • Under Control how Game Bar opens and recognizes your game turn off the option for Record game clips, screenshots and broadcast using Game bar. 
    • From the left had menu, directly below Game Bar, select Game DVR.
    • Turn off the Record in the background while I’m playing a game setting.
  5. If applicable, test the configuration without the dedicated video card, (i.e. using just Integrated Graphics) or test the configuration using another dedicated video card (if possible).
    • If the same issue can be observed, contact the game developer.

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