Troubleshooting Thunderbolt™ Issues on Intel® NUC
If you see Thunderbolt™ related issues on your Intel® NUC, refer to the table below for troubleshooting tips and useful information.
What are you seeing? | How to fix it. |
Thunderbolt™ device isn't recognized when plugged into the Intel® NUC. | Install the latest Thunderbolt™ driver for your Intel NUC model from Download Center. Update to the latest BIOS version on the Intel® NUC. Check the Thunderbolt option in BIOS:
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No video when connecting the Intel NUC to a display via the Thunderbolt port. | Update the Thunderbolt firmware on the Intel NUC. Try a different Thunderbolt cable. If you're using a Thunderbolt adapter (for example, to convert Thunderbolt from the Intel NUC to DisplayPort on a television):
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Display problem when using more than one display. | Check BIOS Setup for primary and secondary display settings:
Additional steps:
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Thunderbolt display randomly goes to black screen. | Change the Windows power management setting for the Thunderbolt controller:
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